Head of Platform Operations
CV-Library
full-time
Posted on:
Location Type: Hybrid
Location: Fleet • United Kingdom
Visit company websiteExplore more
Job Level
About the role
- Own end-to-end service delivery across Service Desk, Infrastructure, DevOps and Information Security with overall accountability for the availability, resilience and performance of CV-Library's cloud-native platform.
- Define and operate clear SLAs, SLOs, monitoring and incident management practices, ensuring high levels of reliability and operational maturity.
- Lead and develop high-performing platform and reliability teams, and act as a senior operational voice throughout periods of platform change and growth.
- Lead the Service Desk function using Jira, owning intake, triage, prioritisation, escalation and reporting across incidents, requests and problems.
- Own and lead platform operations across SysOps and DevOps, ensuring clear accountability, effective hands-off and end-to-end service ownership.
- Own the live production estate, ensuring availability, resilience, patching, backup, disaster recovery and operational readiness.
- Lead DevOps and platform enablement, providing the tooling, standards and automation required for teams to build and operate services safely at scale.
- Partner closely with Engineering leadership to enable frequent, reliable and low-risk deployments, embed operational ownership and drive consistency, security, reliability and cost awareness across services.
Requirements
- Proven leadership experience in Platform Operations, DevOps or SRE, managing high-performing teams across Service Desk, SysOps and DevOps functions
- Hands-on expertise with cloud-native platforms, including AWS, Kubernetes, Kafka, Terraform and modern CI/CD and observability tooling
- Track record of enabling engineering teams to deploy and operate microservices safely, embedding operational ownership and reducing manual toil
- Strong operational mindset, with experience defining SLAs/SLOs, managing incidents, and ensuring reliability, resilience and scalability of large-scale platforms
- Excellent collaboration and communication skills, able to act as a senior operational voice, translate technical risk into business impact and drive platform standards and best practices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Platform OperationsDevOpsSREcloud-native platformsAWSKubernetesKafkaTerraformCI/CDobservability
Soft Skills
leadershipcollaborationcommunicationoperational mindsetincident managementproblem-solvingstakeholder engagementteam developmentrisk assessmentbest practices