CV-Library

Support Engineer

• Provide support for internal IT services, including user onboarding, offboarding and access management (starters, movers, leavers)
• Act as a first point of contact for application and platform-related incidents
• Triage web application issues and collaborate with engineering teams for resolution
• Investigate system and application logs to identify root causes of incidents
• Monitor alerts and proactively respond to service disruptions
• Manage tickets and workflows within the ITSM platform
• Support incident, problem and change management processes
• Document troubleshooting steps, known issues and operational procedures
• Assist in improving service desk workflows and operational efficiency
• Escalate issues appropriately while maintaining ownership through resolution

Service Desk Application Support Analyst