CV-Library

Full-stack Engineer

• Design and develop high-performance backend services and APIs using Go, ensuring reliability, scalability and consistency across distributed systems
• Lead architectural discussions and technical approaches that ensure long-term maintainability and scalability
• Define and enforce coding standards, best practices and guidelines to promote consistency, readability and code quality across the team
• Conduct thorough code reviews and provide constructive, actionable feedback, driving continuous improvement in engineering quality
• Serve as the go-to technical authority for resolving complex engineering challenges, offering deep expertise in Go, distributed systems and cloud-native infrastructure
• Evaluate technical requirements and constraints, identifying optimal solutions that balance performance, scalability, security and business objectives
• Design and maintain RESTful APIs and gRPC services, ensuring clear contracts, versioning discipline and robust error handling
• Collaborate closely with product managers, designers and other engineers to translate requirements into scalable, production-ready technical solutions
• Champion best practices around CI/CD, testing strategies and deployment pipelines, embedding quality into every stage of the development lifecycle
• Stay current with the Go ecosystem and cloud-native tooling, proactively evaluating new approaches to continuously raise the engineering bar

Technical Lead, Go

Customer Success Manager

• Manage a portfolio of customer accounts, acting as a key point of contact and building strong relationships
• Support customer onboarding, delivering training demos to ensure customers are confident using our products
• Engage with customers and users across accounts to improve adoption and identify areas where we can add value
• Run searches, create alerts and post jobs where needed to improve engagement and usage
• Run regular customer reviews, including QBRs, to understand customer goals, review performance, and support renewals
• Monitor account health, support retention targets, and resolve any risks or concerns
• Handle customer queries quickly and effectively, taking ownership through to resolution
• Work closely with Sales Account Managers to identify upsell opportunities, reviewing data and trends to report on risk to support customer retention
• Support ATS integrations, technical queries, and share customer feedback with our Product teams
• Handle candidate queries and complaints, ensuring flagged resumes are reviewed and managed correctly

Customer Success Specialist

Account Manager

• Managing and increasing sales by maintaining and developing customer accounts
• A data led approach to actively developing sales from existing, new and lapsed customers
• Growing your account base, through proactive and structured account reviews in collaboration with our Customer Success team
• Embrace new sales tools and software including the adoption of AI and automation
• Continually maximising profit through effective account management, finding new upsell opportunities, ensuring accounts are purchasing additional products
• Achieving individual sales targets and KPIs, managing each of your customer accounts to the agreed level
• Providing an excellent level of service to all customers, whether that be via phone, video call or face to face
• Forecasting future sales and buying patterns for all accounts to the Sales Manager