Senior Marketing Program Manager
Customer.io
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 per year
Job Level
Senior
About the role
- Own and evolve Brand Studio’s operational framework, setting standards for intake, prioritization, and resourcing across marketing.
- Independently lead large, cross-functional campaign programs, aligning inputs, deliverables, timelines, and reporting across multiple marketing functions.
- Own strategy and execution of repeatable marketing programs (swag, gifting, holiday, customer marketing), ensuring scalability and measurable impact.
- Partner with the Events Manager to lead operational strategy and execution of flagship and field events.
- Create and maintain reporting dashboards that provide visibility into capacity, performance, and outcomes for Marketing leadership.
- Design and optimize workflows, service levels, and accountability structures that elevate cross-team collaboration.
- Manage vendors, contractors, and freelancers to ensure seamless delivery of high-visibility programs.
- Anticipate risks and resource gaps, propose solutions early, and influence prioritization at the leadership level.
Requirements
- 6+ years of project or program management in marketing, creative, or agency environments, with proven ability to run complex, cross-functional initiatives.
- Deep experience coordinating across multiple marketing functions (Brand, Demand Gen, PMM, Customer Marketing, Content, Comms, Events).
- Skilled in program and project management tools (Asana, Notion, Linear, Google Workspace, Slack) and in building scalable reporting systems.
- Recognized as a trusted communicator who drives alignment across executives, stakeholders, and teams without formal authority.
- A program-minded operator who thrives on designing repeatable, scalable systems as much as delivering campaigns.
- A problem-solver who thrives in ambiguity, brings order to complexity, and drives clarity across stakeholders.
- A collaborator and influencer who strengthens partnerships across functions and fosters accountability.
- A detail-oriented executor who ensures campaigns and programs land on time and at a high bar, while also pushing continuous improvement.
- A team-first contributor who energizes others, embraces feedback, and builds an operational culture that enables creativity.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- unlimited PTO
- stipends for remote work and wellness
- a professional development budget
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementcampaign executionworkflow designreporting systemsrisk managementresource managementcross-functional coordinationscalable systems designperformance measurement
Soft skills
communicationcollaborationinfluencingproblem-solvingdetail-orientedcreativityaccountabilityleadershipadaptabilityteamwork