Hemophilia Program Manager, Community Engagement
Pfizer
Program Manager
HealthEdge
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPPMP
About the role
- Lead end-to-end program management for large-scale customer implementations involving multiple HealthEdge products
- Develop and maintain comprehensive program roadmaps, timelines, and delivery milestones
- Coordinate cross-functional teams including Professional Services, Engineering, QA, and Customer Success
- Manage program scope, budget, and resource allocation across multiple concurrent projects
- Identify and mitigate program-level risks and dependencies
- Serve as primary customer liaison for the Program
- Facilitate regular customer steering committee meetings and executive briefings
- Build and maintain strong relationships with customer stakeholders across all organizational levels
- Drive customer achievement of key performance indicators (KPIs) and business objectives through successful implementation and optimization
- Proactively address customer concerns and escalations to ensure satisfaction
- Oversee multiple projects
- Ensure adherence to HealthEdge implementation methodologies and best practices
- Monitor program health, identify at-risk deliverables, and implement corrective actions
- Coordinate go-live activities and post-implementation support transitions
- Manage change orders, scope adjustments, and contract modifications
- Utilize project management tools (OpenAir, Salesforce) to track progress and resource utilization
- Prepare and deliver executive dashboards and program status reports
- Conduct regular program health checks
- Support capacity planning and resource forecasting initiatives
- Drive continuous improvement in delivery processes and customer experience
Requirements
- Bachelor's Degree in a related field
- 5 or more years of experience leading complex, billable, software delivery-based projects to external clients
- Good understanding of software development processes including agile methodologies such as SCRUM/Kanban
- Knowledge of JIRA (or similar tools) is considered an asset
- Experience with SmartSheet is considered an asset
- Experience with Agile/Scrum methodologies
- Familiarity with enterprise resource planning (ERP) systems is preferred
- PMP Certification preferred
- Superior problem-solving abilities coupled with strong decision-making capabilities
- Outstanding verbal and written communication skills as well as interpersonal skills
- Proactive attitude combined with an eagerness to learn new technologies
Benefits
- Employee testimonials
- Equal opportunity employer
- Diversity in workforce
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementsoftware deliveryagile methodologiesSCRUMKanbanrisk managementresource allocationchange managementcapacity planningcontinuous improvement
Soft skills
problem-solvingdecision-makingverbal communicationwritten communicationinterpersonal skillsproactive attituderelationship buildingcustomer satisfactionstakeholder managementteam coordination
Certifications
Bachelor's DegreePMP Certification
