Lifecycle Writer, Strategist – Fixed-term
Xero
Contract UX Writer
Customer.io
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60 - $70 per hour
Job Level
Mid-LevelSenior
About the role
- Audit and document 50+ design system components, creating comprehensive guidelines for usage, anatomy, behavior, accessibility, and content.
- Establish voice, tone, and content standards for component documentation—creating templates and patterns that scale across the system.
- Collaborate with the Design Systems Lead to prioritize components, understand design decisions, and ensure guidelines reflect real-world usage.
- Define and document content patterns for common UI scenarios (error states, empty states, CTAs, validation messages, etc.).
- Create before/after examples that demonstrate best practices and common pitfalls for each component.
- Work cross-functionally with Product and Engineering to ensure guidelines are practical, implementable, and aligned with how teams actually build.
- Improve discoverability and organization of design system documentation in Figma and Notion.
Requirements
- 3+ years of UX writing experience, with at least one project involving design systems, component libraries, or technical documentation.
- Proven ability to write clear, concise guidelines that balance technical accuracy with practical usability.
- Strong portfolio demonstrating component documentation, UI content, or similar systems-level writing work.
- Experience with Figma and comfort navigating design files, understanding component structure, and collaborating with designers.
- Familiarity with accessibility standards (WCAG) and inclusive design principles.
- Exceptional organizational skills and attention to detail—you're energized by creating order and consistency.
- Comfort working independently in a remote-first, async-friendly environment with some overlap for collaboration.
- A pragmatic communicator who asks great questions, gives clear rationale for decisions, and values feedback.
Benefits
- Compensation in the range of $60/hr-$70/hr depending on experience and market rate adjustment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX writingdesign systemscomponent librariestechnical documentationguideline writingcontent patternsUI contentaccessibility standardsinclusive design principles
Soft skills
organizational skillsattention to detailpragmatic communicationcollaborationindependencequestioningfeedback valuing
