Contract UX Writer
Customer.io
Lifecycle Writer, Strategist – Fixed-term
Xero
contract
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
SeniorLead
About the role
- Become a core part of Xero's high-velocity lifecycle marketing engine
- craft compelling content that shepherds customers through every stage of their journey, from onboarding to expansion
- identify opportunities to optimize performance and increase customer lifetime value
- leverage technology to accelerate execution while owning the creative and strategic vision
- be at the center of 20+ monthly experiments designed to boost conversion and reduce churn
Requirements
- 10+ years in high-volume content creation at a tech company, ideally B2B SaaS or fintech
- Proven track record writing lifecycle marketing content (email, SMS, in-product messaging)
- Strategic mindset with experience using performance data to inform content decisions
- Exceptional writing skills across multiple formats and audiences, with mastery of plain English principles
- Collaboration skills to work effectively across multiple teams and stakeholders
Benefits
- very generous paid leave to use however you’d like (plus statutory holidays!)
- dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program to access mental health care for you and your family
- employee resource groups
- wellbeing programming and allowances
- medical, dental, vision, and disability insurance
- fertility and family forming financial support
- 401k contribution matching
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- beautiful offices with snacks and break areas
- flexible working
- career development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content creationlifecycle marketingemail marketingSMS marketingin-product messagingperformance optimizationdata analysisstrategic content developmentcopywritingplain English principles
Soft skills
strategic mindsetexceptional writing skillscollaboration skillscommunication skillsstakeholder management
