Custom Truck One Source

Human Resources

• Serves as the senior HR practitioner and operational leader for approximately 1,200 employees across the Kansas City corporate and Sedalia, MO locations.
• Owns the day-to-day execution and strategic delivery of human resources across the full employee lifecycle.
• Manages complex investigations, employee relations matters, and compliance.
• Provides direct supervision and professional development for five direct reports at the Kansas City location.
• Partners with site leadership to align HR support with business priorities and workforce planning.

Human Resources Manager

Manager

• Dispatch and coordinate Field Service Technicians for all offsite work
• Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments
• Review and verify technician work; escalate issues as needed
• Manage incoming service calls and assign resources accordingly
• Maintain compliance with DOT regulations and technician logs
• Review inspection reports, repair orders, and timecards for accuracy
• Update and maintain the Customer Interaction Center daily
• Communicate with customers and internal teams to minimize equipment downtime
• Partner with the Service Manager to improve operations and customer satisfaction
• Support scheduling, including on-call rotations and reporting
• Travel as needed (10–25%) based on business needs
• Ensure adherence to safety standards and participate in CTOS and OEM training

Field Service Manager

Customer Support

• Serve as the primary escalation resource for service technicians requiring advanced troubleshooting guidance on complex mechanical, hydraulic, and electrical issues.
• Provide remote diagnostic consultation and technical guidance to field technicians, dealers, and service personnel to resolve escalated equipment issues.
• Use discretion to analyze recurring field service trends and recommend corrective actions to improve product reliability and service efficiency.
• Develop and deliver technical training programs for service technicians, customers, and internal teams on proper equipment operation, maintenance, and troubleshooting procedures, based on independent judgment of business needs.
• Support new product launches by assisting with service readiness planning, technical documentation feedback, and training development.
• Collaborate with engineering teams to provide real-world product feedback and evaluate product performance, serviceability, and design improvements.
• Own and manage Voice of Customer (VOC) feedback by gathering field insights and communicating recommendations that influence product development priorities.
• Support warranty teams by evaluating complex field failures, identifying root causes, and recommending warranty determinations when technical expertise is required.
• Partner with parts, operations, and service leadership teams to improve product support processes and ensure efficient issue resolution.
• Develop documentation of recurring technical issues, recommended solutions, and best practices to improve organizational knowledge sharing.
• Recommend service process improvements, operational efficiencies, and product support strategies based on field performance data and customer trends.
• Participate in cross-functional meetings and provide technical recommendations regarding product improvements, service strategies, and operational decision-making.

Customer Care Matter Expert

Account Manager

• Build and manage a full sales pipeline
• Prospect and cold call new customers
• Conduct face-to-face meetings throughout the territory
• Develop quotes in partnership with CTOS estimators
• Track activity and opportunities in Salesforce
• Travel Monday–Thursday; work remotely Fridays

• Build and manage a full sales pipeline
• Prospect and cold call new customers
• Conduct face-to-face meetings throughout the territory
• Develop quotes in partnership with CTOS estimators
• Track activity and opportunities in Salesforce
• Travel Monday–Thursday; work remotely Fridays
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Build and manage a full sales pipeline
• Prospect and cold call new customers
• Conduct face-to-face meetings throughout the territory
• Develop quotes in partnership with CTOS estimators
• Track activity and opportunities in Salesforce
• Travel Monday–Thursday; work remotely Fridays
• Live near a major airport

• Custom Truck Once Source has an opening for a sales professional with a background in construction vehicles, equipment, and heavy & light duty trucks.
• The candidate will be responsible for targeting new prospects, cold calling, conducting needs analysis, quoting, closing, delivery of trucks and equipment, and continuing relations with existing clients as well as establishing new relationships.
• A major aspect of this role will be increasing sales and accomplishing the sales goals set for them by the Regional Sales Manager.
• Primary focus new and used equipment sales which includes tools and equipment along with promoting our rental product line.
• Marketing analysis and segmentation to define key prospects, prospecting, cold calling, identifying customer needs, quoting, closing new business, and service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses all within Salesforce.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products by evaluating results & competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales using CRM.
• Contributes to team effort by accomplishing related results as needed.

• Custom Truck Once Source has an opening for a sales professional with a background in construction vehicles, equipment, and heavy & light duty trucks.
• The candidate will be responsible for targeting new prospects, cold calling, conducting needs analysis, quoting, closing, delivery of trucks and equipment, and continuing relations with existing clients as well as establishing new relationships.
• A major aspect of this role will be increasing sales and accomplishing the sales goals set for them by the Regional Sales Manager.
• Primary focus new and used equipment sales which includes tools and equipment along with promoting our rental product line.
• Marketing analysis and segmentation to define key prospects, prospecting, cold calling, identifying customer needs, quoting, closing new business, and service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses all within Salesforce.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products by evaluating results & competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

• Maintain and support application user administration.
• Assist in recommending changes and coordinating applications to role based environment.
• Identify and implement process improvements for business functions.
• Management and coordination of Service Request list.
• Coordinate application release updates with vendor and business users.
• Ensure compliance with corporate standards.
• Plan, test, implement, and troubleshoot software upgrades.
• Support and develop end user training documentation.
• Develop help desk knowledge base articles.
• Work directly with IT teams to resolve technical issues.
• Monitor and recommend software licensing changes to control costs.
• Monitoring of and responding to application support tickets.
• Provide timely status reports by application as needed.
• Liaise with the IT PMO for prioritization of requests.

Custom Truck One Source

Human Resources Manager

Field Service Manager

Field Service Manager

Customer Care Matter Expert

Customer Care Matter Expert

Account Manager

Account Manager

Account Manager

Account Manager

Account Manager

Account Manager

Account Manager

Account Manager

Application Support Specialist

Application Support Specialist