Custom Truck One Source

Customer Support

• Maintain and support application user administration.
• Assist in recommending changes and coordinating applications to role based environment.
• Identify and implement process improvements for business functions.
• Management and coordination of Service Request list.
• Coordinate application release updates with vendor and business users.
• Ensure compliance with corporate standards.
• Plan, test, implement, and troubleshoot software upgrades.
• Support and develop end user training documentation.
• Develop help desk knowledge base articles.
• Work directly with IT teams to resolve technical issues.
• Monitor and recommend software licensing changes to control costs.
• Monitoring of and responding to application support tickets.
• Provide timely status reports by application as needed.
• Liaise with the IT PMO for prioritization of requests.

Custom Truck One Source

Application Support Specialist

Application Support Specialist