Cushman & Wakefield

Business Operations Lead

Cushman & Wakefield

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

Tech Stack

PMP

About the role

  • Centralised Operations Delivery: Lead and coordinate central operations across the entire Amazon account platform.
  • Transition Management: Partner with Transition Management and Execution teams to oversee all transition activity.
  • Project Management: Own the delivery of account‐wide projects, managing plans, milestones, risks, and stakeholders.
  • Portfolio Management & Change Control: Manage governance for all change activity across the account.
  • New Business Support: Support the Account Director in identifying, shaping, and winning new business opportunities.
  • Stakeholder Management: Serve as the operational face of the account, building strong relationships with key Amazon stakeholders.
  • Reporting & Insight: Deliver high‐quality reporting across projects, transitions, and change activity.
  • Deputising for the Account Director: Step in for the Account Director as required, representing the account at senior levels.

Requirements

  • Proven experience in business operations, programme management, or account operations within a complex, multi‐site environment.
  • Experience managing transitions, projects, or change portfolios.
  • Background in real estate, facilities management, or a related operational field (preferred).
  • Experience working with large, multinational clients; Amazon experience is advantageous.
  • Demonstrated ability to work with senior stakeholders and influence outcomes.
  • Degree in Business, Operations, Real Estate, or related field (preferred).
  • Project management certification (e.g., PRINCE2, PMP, Agile) desirable.
  • Valid passport and ability to travel across Europe as required.
Benefits
  • No specific benefits mentioned
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business operationsprogramme managementaccount operationsproject managementtransition managementchange managementportfolio managementreportingstakeholder managementrisk management
Soft Skills
leadershipcommunicationrelationship buildinginfluencingorganizational skillscollaborationproblem-solvingadaptabilitystrategic thinkingnegotiation
Certifications
PRINCE2PMPAgile