Software Engineer, User Operations
Cursor
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • New York • United States
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Tech Stack
About the role
- Design and build internal tools and applications that empower User Ops to deliver exceptional support at scale.
- Build and maintain data pipelines and dashboards that surface actionable insights on ticket volume, resolution times, and support quality.
- Optimize ticket routing and triage systems to get the right issues to the right people faster.
- Develop AI-powered automations that deflect tickets, assist agents, improve documentation, and expand knowledge for all customer-facing Cursor teams.
- Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.
- Partner with Technical Support Engineers and Community Support Engineers to identify pain points and ship solutions quickly.
Requirements
- Experience building internal tools, developer platforms, or operations infrastructure.
- Strong full-stack engineering skills—you're comfortable owning projects from database to UI.
- Experience with data pipelines, ETL processes, and analytics tooling.
- Familiarity with Cursor and AI-assisted development workflows.
- Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs).
- Strong sense of ownership and a bias for action—you ship fast and iterate based on feedback.
- Self-starter with curiosity, creativity, and a distaste for manual toil.
Benefits
- Be part of a team with a mission to automate coding
- Work in cozy offices in San Francisco and New York
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
full-stack engineeringdata pipelinesETL processesanalytics toolingAI-powered automationsintegrationsticket routingtriage systemsinternal toolsdeveloper platforms
Soft Skills
ownershipbias for actioncuriositycreativityself-starterproblem-solvingcollaborationiteration based on feedback