Curri

Operations Associate – Specialty Onboarding

Curri

full-time

Posted on:

Location Type: Hybrid

Location: Ventura • California • United States

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About the role

  • Own the full onboarding lifecycle for specialty drivers and carrier teams across priority vehicle types and strategic customer programs.
  • Partner closely with Sales, Operations, and Revenue teams to prioritize and fulfill urgent specialty onboarding requests.
  • Ensure drivers are activated quickly and meet Curri’s quality, readiness, and customer-specific standards.
  • Build, document, and maintain repeatable SOPs, playbooks, and quality controls to support scalable specialty onboarding.
  • Reduce onboarding cycle times from request to activation through process optimization and automation.
  • Identify bottlenecks in the onboarding funnel and implement practical, scalable improvements.
  • Use data and metrics to continuously improve throughput, quality, and driver readiness.
  • Manage and mentor external vendor and BPO partners responsible for high-volume onboarding execution.
  • Operationalize workflows across vendors to ensure consistency, speed, and quality at scale.
  • Invest in strong relationships with key drivers and carrier partners to support long-term growth and retention.

Requirements

  • 3–5 years of experience in operations, onboarding, marketplace operations, or a similar role.
  • Strong operational ownership with a bias toward action and independent execution.
  • Exceptional communication and stakeholder management skills across internal teams, vendors, and partners.
  • Demonstrated ability to build SOPs, playbooks, and scalable operational processes.
  • Comfort using data and metrics to identify bottlenecks and drive process improvement.
  • Experience managing third-party vendors or BPO partners.
  • High attention to detail with the ability to manage multiple workflows simultaneously.
Benefits
  • Competitive salary, equity, and comprehensive benefits (health, dental, vision, 401(k))
  • Remote-friendly role with a preference for West Coast time zones.
  • Opportunity to own and scale a critical function at the heart of Curri’s marketplace.
  • Collaborative, high-trust, builder-focused startup environment.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
onboarding lifecycle managementprocess optimizationautomationSOP developmentplaybook creationdata analysismetrics trackingworkflow management
Soft skills
operational ownershipcommunicationstakeholder managementmentoringrelationship buildingattention to detailindependent execution