Current Lighting

Customer Support

• Manage and maintain Customer Service CS1 and OEWB reports
• Analyze reporting data to identify trends and opportunities for improvement.
• Partner with business leaders to support the long-term migration of reporting and analytics into Power BI.
• Provide insights and recommendations to improve operational performance.
• Support large-scale projects valued at $250,000 or greater.
• Provide 'white glove' service to customers and internal stakeholders from the presale process through order dating.
• Coordinate cross-functional activities to ensure successful project execution and customer satisfaction.
• Serve as a key point of contact for project-related communications and escalations.
• Develop and deliver training programs for Customer Service team members.
• Lead onboarding and training initiatives for new hires.
• Create and maintain training materials, presentations, and process documentation.
• Facilitate classroom and virtual training sessions for employees at various experience levels.
• Provide specialized customer service support for Daintree Commercial & Industrial (C&I) customers.
• Assist with issue resolution, process improvements, and customer communications.
• Collaborate with internal teams to ensure customer requirements are met.

Customer Service Professional III

Analyst

• Responsible for planning, managing, and executing the activities associated with detailed construction, analysis, and maintenance of the Variant Configurators (VCs) across brands.
• Provides extensive support in the areas affected by the Variant Configurators, including controls, processes, and data integrity, to enable interconnected systems.
• Will interface with Enterprise IT team members, SAP platform resources, SAP S/4 end-users, Engineering, New Product development and Customer Service personnel in the execution of duties.
• Creating and maintaining the Variant Configurator data for Current Lighting within the SAP S/4 environment.
• Conducting unit testing, integration testing, and supporting user acceptance testing (UAT) for LO-VC-related solutions across various cross functional teams.
• Facilitating and/or participating in business process improvement and change sessions in support of the company’s process improvement initiatives.

IT SAP Variant Configuration Analyst

Account Manager

• Achieve/exceed established sales incentive plan
• Manage and strengthen the partnership between Current and national account at distributor/customer HQ (all functions), field sales leadership and key stakeholders
• Maximize stock and flow distributor programs, sales/marketing strategy
• Execute locally with Current regional sales teams and agents, and at the electrical contractor
• Responsible for driving Current’s strategic imperatives to the field, creating a “one GE” experience for national account and their end users
• Accountable for developing and successfully implementing growth strategies, in addition to an operating rhythm that fosters follow-up and accountability to exceed financial goals
• Responsible for all Current fixtures, controls and lamp products (former Hubbell and GE Lighting brands)
• Exhibit a strong leadership presence and the ability to effectively communicate at all levels of an organization, interfacing at corporate headquarters as well as field sales leadership levels – internally and externally

Customer Service Professional III

IT SAP Variant Configuration Analyst

National Account Manager