Currance

Operations

• Responsible for providing Currance Standard Operating Procedure (SOP), accounts receivable follow up, training to new employees, including retraining as needed.
• Develop training materials, review HealthStream courses and work with Human Capital training team to identify courses for new employees to take.
• Conduct classroom and virtual training. Complete special project needs as requested.
• Develop educational resources, user guides and job aids (training docs/PPP, checklists, quizzes/test, etc.).
• Identify, create, implement and maintain Standard Operating Procedures.
• Partner with department leaders to assess post-training development needs for all team members.

Operations Trainer

• Supervise team members, providing regular one-on-one sessions and coaching.
• Lead interviews and hiring for Account Resolution Specialists and Team Leads.
• Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.
• Provide training, mentorship, and onboarding for new and existing staff on client and Currance workflows.
• Monitor productivity standards and quality, ensuring all team members meet expectations.
• Review weekly quality audits with staff, provide feedback, and deliver targeted coaching.
• Assess team member performance daily and provide coaching if key metrics are not achieved.
• Escalate employee deficiencies to management if coaching does not result in improvement.
• Communicate team and individual progress with the Operations Manager.
• Administer disciplinary actions and implement Employee Success Plans as needed.
• Promote a positive work environment and encourage teamwork.
• Review and approve team payroll for accuracy and timeliness.
• Complete performance evaluations for all direct reports.
• Analyze and review claim errors and rejections to identify trends and improvements.
• Stay current with payer updates and communicate changes to the team.
• Ensure adjustments are accurate and comply with client policies and procedures.
• Identify payer-specific issues and communicate them to the team and manager.
• Lead and participate in daily shift briefings to set expectations and share updates.
• Investigate problem accounts as identified.
• Escalate unresolved client IPO issues to management.
• Train all new hires on both client and Currance workflows.
• Collaborate with management to develop policies.
• Participate in limited travel as required.
• Attend client payor or internal meetings as requested.
• Complete all assigned projects in a timely manner and perform additional duties as needed.

Operations Trainer

Operations Supervisor