Own a focused portfolio of customers end-to-end and help them get real value from our product.
Act as a strategic partner, product expert, and industry advisor—working closely with customers from the sales cycle through onboarding, adoption, and long-term success to improve how they operate and scale.
Develop deep relationships, understand workflows at a granular level, and help co-build solutions alongside customers.
Partner with Product, Engineering, Support, and Sales to bring structured customer insight into everything we build.
Shape product direction—not just react to it.
Lead working sessions to support workflow design, configuration, and best practices.
Ensure customers are set up for long-term success from day one.
Translate product capabilities into real operational outcomes.
Identify gaps in usage and proactively recommend improvements.
Run structured check-ins and lead high-quality Quarterly Business Reviews (QBRs).
Prepare and lead insight-driven conversations that go beyond status updates.

Requirements

3-5 years experience managing mid-market or complex SMB customers in a SaaS environment, with a track record of building strong, long-term customer relationships
Ability to operate as a true partner to customers—understanding their business, workflows, and goals, and helping them improve how they operate
Strong communication skills with the ability to build trust across multiple stakeholders and personas
Comfort working both strategically and hands-on, especially during onboarding, implementation, and problem-solving
Proactive mindset—you anticipate challenges, identify opportunities, and take ownership of outcomes before issues arise
Ability to understand complex operational workflows and translate them into clear, actionable solutions for non-technical users
Experience working cross-functionally with Product, Sales, and Support teams to drive customer outcomes
Strong sense of ownership and accountability, with the ability to manage a book of business independently
Knowledge/background in the waste industry or adjacent industries
**Nice to Have**
Experience in a vertical SaaS or operationally complex industry (e.g., logistics, waste, construction, field services)
Background supporting complex implementations or onboarding processes
Experience working closely with Product teams and contributing to roadmap discussions through customer feedback
Familiarity with running or participating in customer engagement programs such as advisory boards, user groups, or workshops
Experience supporting sales cycles as a product or solutions resource
Strong analytical skills with the ability to connect customer feedback to business impact (ARR, expansion, retention)
Experience managing multi-threaded accounts with multiple stakeholders and personas
Comfort with onsite customer engagement and in-person relationship building

Benefits

Competitive salary range: $125k-$135k
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Health benefits: Company-paid medical, dental, and vision
401k

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSonboardingimplementationworkflow designcustomer engagement programsanalytical skillscustomer feedback analysisoperational workflowssolutions developmentQBRs

Soft Skills

strong communicationrelationship buildingproactive mindsetownershipaccountabilitystrategic thinkingproblem-solvingtrust buildingcross-functional collaborationcustomer partnership