CurbWaste

Implementation Specialist

• Own the full onboarding lifecycle from discovery through go-live for SMB customers across CurbWaste and CurbPOS
• Lead discovery calls to understand customer workflows, pain points, and configuration requirements before onboarding begins
• Drive on-time go-lives within target cycle times and ensure onboarding milestones are completed before customers go live
• Manage customer expectations proactively across multiple concurrent SMB projects, including timeline resets and scope changes
• Lead data migrations including cleanup, transformation, import validation, and accuracy checks
• Configure multi-service-line accounts and resolve complex setup challenges for SMB customers
• Coordinate third-party integrations, accounting system connections, and scale integration as part of the onboarding process
• Deliver customer training on CurbWaste and CurbPOS workflows, reinforcing best practices and driving adoption
• Maintain strong customer satisfaction through consultative onboarding and proactive communication throughout the project
• Keep project status and milestones up to date in Planhat and communicate status proactively to internal stakeholders and customers
• Coordinate across Sales, Customer Experience, and Product to align on customer requirements and resolve blockers
• Own the handoff from Implementation to Customer Experience, ensuring the customer is fully adopted and the CX team has the context they need
• Identify when a customer is at risk of poor adoption and adjust the implementation approach before it becomes a problem
• Surface product gaps and customer feedback to the Product team based on patterns you see across implementations
• Participate in escalation processes, contribute context during code-red calls, and drive assigned follow-up actions
• Document repeatable solutions and contribute to process improvements that make onboarding more efficient
• Support Implementation Specialists by sharing approaches, modeling good customer interactions, and providing coaching

Implementation Manager