CurbWaste

Implementation Manager

CurbWaste

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $90,000 - $115,000 per year

About the role

  • Own the full onboarding lifecycle from discovery through go-live for SMB customers across CurbWaste and CurbPOS
  • Lead discovery calls to understand customer workflows, pain points, and configuration requirements before onboarding begins
  • Drive on-time go-lives within target cycle times and ensure onboarding milestones are completed before customers go live
  • Manage customer expectations proactively across multiple concurrent SMB projects, including timeline resets and scope changes
  • Lead data migrations including cleanup, transformation, import validation, and accuracy checks
  • Configure multi-service-line accounts and resolve complex setup challenges for SMB customers
  • Coordinate third-party integrations, accounting system connections, and scale integration as part of the onboarding process
  • Deliver customer training on CurbWaste and CurbPOS workflows, reinforcing best practices and driving adoption
  • Maintain strong customer satisfaction through consultative onboarding and proactive communication throughout the project
  • Keep project status and milestones up to date in Planhat and communicate status proactively to internal stakeholders and customers
  • Coordinate across Sales, Customer Experience, and Product to align on customer requirements and resolve blockers
  • Own the handoff from Implementation to Customer Experience, ensuring the customer is fully adopted and the CX team has the context they need
  • Identify when a customer is at risk of poor adoption and adjust the implementation approach before it becomes a problem
  • Surface product gaps and customer feedback to the Product team based on patterns you see across implementations
  • Participate in escalation processes, contribute context during code-red calls, and drive assigned follow-up actions
  • Document repeatable solutions and contribute to process improvements that make onboarding more efficient
  • Support Implementation Specialists by sharing approaches, modeling good customer interactions, and providing coaching

Requirements

  • 3-5 years of experience in SaaS implementation, onboarding, or customer-facing project management
  • Proven ability to manage multiple onboarding projects simultaneously while keeping quality high
  • Strong project management skills with experience owning timelines, milestones, and customer deliverables
  • Experience with data migrations, including working with messy datasets from legacy systems or manual processes
  • Excellent communication skills. You can manage difficult conversations about delays, scope changes, and expectations.
  • Ability to think on your feet and adapt when customer requirements shift or implementations hit roadblocks
  • Comfort working cross-functionally with Sales, Customer Experience, Product, and Engineering
  • Track record of driving customer outcomes, not just completing tasks
  • Ability to travel up to 50% of the time
Benefits
  • Competitive salary, flexible time off, and ample opportunities for learning and development
  • Company-paid medical, dental, and vision coverage, plus 401k
  • Be part of a diverse, inclusive, and supportive culture where individuality is celebrated
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS implementationdata migrationsproject managementconfiguration managementthird-party integrationsaccounting system connectionscustomer trainingprocess improvementsimport validationcleanup and transformation
Soft Skills
communicationcustomer satisfactionproblem-solvingadaptabilityconsultative onboardingproject coordinationstakeholder managementteam collaborationcustomer outcomes focuscoaching