Senior Technical Support Specialist
Cummins Inc.
full-time
Posted on:
Location Type: Remote
Location: Colombia
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Job Level
About the role
- Provide technical support and assistance for truck fleets and end customers using Chinese OEMs equipped with Cummins engines across South Hispanic America.
- Ensure fleet reliability, enhance technical capabilities, and drive performance through data analysis and KPI tracking.
- Act as the primary point of contact for end customers, helping to resolve issues related to Cummins engines to prevent risks that could impact future fleet renewals.
- Collaborate across multiple areas—including Engineering, CFSEs, DBU—and facilitate cross-business and functional coordination within the Cummins organization, promoting a strong customer-focused culture.
- Monitor fleet performance metrics and proactively identify potential issues.
- Deliver technical support and training to Customer Support Engineers.
Requirements
- Bachelor’s degree (or equivalent) in engineering or a related field.
- Previous experience with Cummins—through direct engine interaction or employment at a Cummins entity, distributor, OEM dealer, or related organization—is an asset but not mandatory.
- Knowledge of diesel engines, electronic systems, and fleet management tools is an asset but not mandatory.
- Willingness to conduct field visits and occasional travel.
- Basic proficiency in English (reading and communication).
Benefits
- Cummins values Diversity and Inclusion
- Global opportunities to develop your career
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisKPI trackingtechnical supportdiesel engineselectronic systemsfleet management tools
Soft Skills
customer-focusedcollaborationproblem-solvingcommunication
Certifications
Bachelor’s degree in engineering