Brand Ambassador
Timeless
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Inside Sales Coordinator
Cummins Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Colorado, Idaho, Montana
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
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About the role
- Respond to incoming electronic customer enquiries (emails, forms) and customer calls; engage more experienced Inside Sales Coordinator when needed
- Compile budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time and other inputs
- Schedule customer visits and events; prepare and execute associated activities
- Receive and process orders; issue order acknowledgements, invoices and shipping notices for simple jobs
- Compile and communicate order status, inventory status and other associated information to customer-facing sales force
- Assist in resolving customer issues (including shipment and after sale support)
- Compile, analyze and report inventory/stock levels where procedures are documented and analysis is repetitive
- Support branch personnel in the sale of products to retail customers
- Review financial performance of expiring contracts and prepare renewal proposals
- Run point on legal for inside sales renewal contracts; verify contract validity and payment types
- Execute contract upsells (oil, fuel/coolant samples, batteries, filters, maintenance extensions, etc.) and convert CASH accounts to CHARGE accounts
- Advise customers on account status and collection issues; collect payment via Snap Pay
- Create BMS renewal quotes, secure acceptance/signature, and escalate requests to outside sales when required
- Assist with accounts receivable past due issues
Requirements
- Role Expectations: This is a hybrid role that can be performed from any of the following locations within the Western US: AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
- High school diploma or certificate of completion of secondary education or equivalent experience
- This position may require licensing for compliance with export controls or sanctions regulations
- Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience
- Competencies: Action oriented; Collaborates; Communicates effectively; Customer focus; Channel Awareness; Account Planning; Adapts to target audience; Integrates Customer Perspective; Sales Forecasting; Sales Pipeline Management; Sense Making; Values differences
- Experience with order processing, creating budgetary quotes, inventory/status reporting, and customer communications
- Skills: Collect payment via Snap Pay; Create BMS renewal quotes and secure customer signatures; assist with AR past due; escalate to outside sales when required
- Must be able to work Monday - Friday 8AM - 5PM Pacific Time
