Senior Account Executive
CSN Collision Centres
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Job Level
About the role
- Account Management & Relationship Development
- Serve as the primary point of contact for key insurance partners
- Build, maintain, and strengthen long-term relationships through regular communication and engagement
- Act as a trusted advisor to partners, understanding their needs and aligning CSN / 1Collision services accordingly
- Ensure a high level of partner satisfaction and proactively address concerns or escalations
- Identify opportunities to expand partnerships within existing accounts
- Monitor account performance, service levels, and key performance indicators (KPIs)
- Work closely with partners to review performance and identify areas for improvement
- Ensure consistent delivery of service standards across the network
- Support resolution of issues in a timely and professional manner
- Partner with operations teams to ensure insurer expectations are clearly communicated and executed at the shop level
- Collaborate with finance and billing teams to ensure accurate and efficient processes
- Support implementation of partner-driven initiatives across the network
- Align with leadership on performance goals and strategic priorities
- Identify opportunities to increase value within existing partnerships
- Support strategic initiatives to strengthen insurer relationships and network performance
- Contribute to long-term account planning and retention strategies
- Stay informed on industry trends, insurer expectations, and competitive landscape
- Represent CSN / 1Collision at industry events, meetings, and partner engagements
- Build strong relationships with key stakeholders and decision-makers
Requirements
- 7–10+ years of experience in account management, insurance services, or a related field
- Strong background in collision repair, insurance, or automotive-related industries (preferred)
- Proven experience managing and growing key accounts
- Bachelor’s degree in Business, Marketing, or a related field is considered an asset
- Excellent communication, presentation, and relationship-building skills
- Strong problem-solving and conflict-resolution abilities
- Ability to work independently and manage multiple priorities in a remote environment
Benefits
- Competitive base salary
- Bonus structure based on performance
- Comprehensive benefits package
- 401(k) plan
- Opportunity for growth within a rapidly expanding North American organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementrelationship developmentperformance monitoringkey performance indicatorsstrategic planningconflict resolutionproblem-solvingpartner engagementservice standardsbilling processes
Soft Skills
communicationpresentationrelationship-buildingindependencetime managementcollaborationadaptabilitycustomer satisfactionstakeholder engagementleadership
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Marketing