Global OT Partner Enablement
CSL
full-time
Posted on:
Location Type: Hybrid
Location: Kankakee • Illinois • Massachusetts • United States
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About the role
- Establish and maintain the global governance framework for OT partners, including strategic platform providers, strategic suppliers and shared service delivery models.
- Define roles, responsibilities, and interfaces between Tier 1 partners, shared services, and internal teams to avoid overlap and gaps.
- Ensure partner governance practices (reviews, escalations, approvals) are consistently applied across all regions and sites.
- Drive adherence in collaboration with DQ and CSV to GxP, safety, and regulatory expectations in all partner-delivered services and projects.
- Design and oversee the shared services structure for OT partner-delivered services (run, maintain, enhance) across PCS, MES, OSI PI, LIMS, and related platforms.
- Define the global OT service catalog, SLAs/KPIs, and RACI for internal teams, shared services, and external partners.
- Monitor service performance data and drive improvements in reliability, responsiveness, and quality of shared and partner-delivered services.
- Own and maintain global master service agreements, quality plans, service agreements, and maintenance agreements for strategic OT partners and shared services.
- Develop, standardize, and continuously improve project contracting templates for use across all OT platforms and project types.
- Oversee partner project delivery quality for OT-related operational and capital projects, ensuring adherence to global standards, templates, and governance.
Requirements
- Bachelor of Science in an Engineering, Automation, Computer Science or local equivalent.
- 10+ years’ work experience, with at least 5 years’ experience in execution systems, operational technology, IT and operations
- Specific experience in process automation, MES and batch manufacturing industry standards (ISA S88 &S95)
- Direct experience designing, building, deploying and supporting automation and execution systems (SCADA, DCS, MES, PAT, LIMS, Digital Methods, OSI Pi Data historian, etc.) in a regulated large-scale process-based manufacturing environment.
- Experience writing, executing, and monitoring automation contract deliverables.
- Ability to work across a range of countries and cultures.
- Strong project management skills and experience in engineering projects within biopharma manufacturing.
- Functional knowledge of cGMPs and manufacturing operations in FDA-regulated facilities.
Benefits
- How CSL Supports Your Well-being
- You Belong at CSL
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process automationexecution systemsautomation systems designautomation systems deploymentautomation systems supportproject managementcontract deliverables monitoringservice performance monitoringgovernance framework establishmentservice catalog definition
Soft Skills
collaborationcommunicationleadershiporganizational skillscross-cultural teamworkproblem-solvingcontinuous improvementstrategic thinkingadaptabilityquality assurance
Certifications
Bachelor of Science in EngineeringBachelor of Science in AutomationBachelor of Science in Computer Science