Software Support Engineer
Elorus
Relationship Manager – Banking
CSI
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Fosters and grow relationships with multiple existing customers, typically supporting a single line of business and/or understanding a primary application.
- Ensure business retention, pipeline generation, and the receipt of "Would Recommend CSI" surveys through consultative selling, maintaining constant communication with the client to proactively understand their needs, goals, and direction.
- Cross functionally collaborate with internal CSI partners to participate and/or leads in the cross‐sale process and pipeline generation.
- Evaluates the usage of all CSI products with each assigned client and presents additional CSI products and value‐add solutions as appropriate; keeps clients abreast of product offerings through CSI marketing efforts, product notifications and webinars.
- Perform other duties as assigned.
- Responsible for all interaction between CSI and the customers. This includes bill collection, customer service, cross sales, and management reporting. Ultimate accountability is excellent customer satisfaction.
Requirements
- Previous experience in BOTH the Fintech and Bank industry preferred
- Banking as a Service, (BaaS) with a strong background in digital banking and understanding of API’s
- Knowledge of Banking software preferably experienced with CSI, NuPoint Core
- Strong customer advisement with the proven ability to enhance customers satisfaction and retention through consultative selling
- Education or job knowledge is equivalent to college or university undergraduate education.
- The minimum amount of relevant work experience required to successfully perform the job is at least three (3) years.
- Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Benefits
- a competitive salary
- eligibility for incentive awards based on both individual and business performance
- a comprehensive range of benefits (see Benefits Summary)
- (implicit) work from home option
- (implicit) travel reimbursement or travel-related allowances (25-50% travel)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consultative sellingcustomer advisementpipeline generationcustomer satisfactiondigital bankingAPIBanking as a ServiceBanking softwareCSINuPoint Core
Soft skills
relationship buildingcommunicationcollaborationproblem-solvingcustomer serviceaccountabilityadaptabilityproactive approachorganizational skillsleadership
