Engineering Manager

• Lead three teams (~15 people) across internal system teams, shared services, and release functions
• Ensure operational readiness across environments, including monitoring, support, and reliability
• Establish and evolve operating models, runbooks, and support frameworks leveraging AI tools
• Drive clear ownership and accountability across operational domains with key leaders
• Own release management and execution across platforms and supported products
• Ensure predictable, high-quality releases through defined processes and governance
• Coordinate release planning, scheduling, and cross-team dependencies
• Drive automation of release processes to improve speed, reliability, and repeatability
• Ensure effective release support, validation, and rollback mechanisms
• Own operational delivery outcomes across internal and external teams
• Support Program Increment (PI) planning, prioritisation, and execution
• Define and track operational metrics (availability, Mean Time to Recovery (MTTR), deployment success, cost)
• Ensure effective environment provisioning, release support, and platform availability
• Drive resolution of operational issues, risks, and bottlenecks
• Define and execute cost-reduction objectives and targets across infrastructure and operations
• Establish cost baselines and track ongoing cost performance against targets
• Drive efficiency through automation, standardisation, and reuse of platform capabilities
• Reduce reliance on manual processes and bespoke solutions
• Promote repeatable platform patterns and reference architectures
• Drive adoption of automation-first operational practices
• Embed Infrastructure as Code (IaC) and GitOps-based delivery models
• Leverage Artificial Intelligence (AI) tools and workflows to improve operational productivity
• Continuously improve platform services using data, insights, and emerging technologies
• Ensure alignment to platform architecture and engineering standards
• Partner with Architecture to deliver scalable, supportable, and consistent solutions
• Drive operational quality, reliability, and discipline across teams
• Establish guardrails for cloud and Kubernetes platform usage
• Manage ~15 engineers and platform engineers across three teams
• Own hiring, performance management, and capability development
• Build a high-performance, accountable team culture
• Develop leadership and technical capability within operations teams

Engineering Manager – Operations

Full-stack Engineer

• Design, build, and operate AWS-based backend and full-stack services (API Gateway, Lambda, ECS/EKS, SQS/SNS, S3, RDS/DynamoDB)
• Develop RESTful and event-driven services plus responsive SPAs in Angular/React
• Ensure performance, security, observability, and reliability in a 24x7 environment; participate in on-call
• Collaborate with product, architecture, QA, and DevOps on design, estimation, and iterative delivery
• Uphold high standards in code quality, testing, and maintainability.

Senior Software Developer

Solutions Engineer

• You will design, develop and prototype system solutions to business and CSG customers in order to address their business and security needs.
• You will provide leadership on technical and sales project teams and handle the most complex project issues and technical challenges.
• You will work with management, customers and cross-functional peers on long-range strategy requiring creative solutions.
• You will design security solution elements that ensure requirements for the performance, uptime, resiliency, security, supportability, and technology platform selections for client facing and internal systems are achieved.
• You will extract, clarify and translate customer and security requirements using complex methods/models to determine appropriate system solutions and cost models
• Establish and implement technology migration strategies for applications or architectures.
• You will guide the sales, relationship management, and customer care teams to identify and prioritize requirements for new features and/or complex changes.
• Ensure requirements are clearly defined, variable, and scalable globally across the company.
• Consult internally and externally on technical opportunities inherent in the existing product roadmap.
• Build strong relationships with the customer – specifically with technical team members to ensure professional interactions are consistently maintained.
• Support the Application architects in selecting the application framework.
• In conjunction with the Application Architect sizes the application and selects the Platform as a Service methodologies, technologies security model, and configurations to use.
• Research, identify, test, certify, and select technology products required for solution delivery.
• Provide mentorship and training of other associates at the same level or below on processes and tools; and handle more complex issues/requests.
• Assist in the development of sales proposals and other key documentation that are leveraged during the sales process.
• Provide product and solution-based security expertise to help facilitate the solution selection and decision-making process and provide the necessary information to enable the customer to make an informed decision.
• The Security Solution Architect is responsible for understanding security standards and best practices, leveraging knowledge of CSG applications, keeping current with trends and emerging technologies, and providing guidance and direction to the various development and business groups on standards that drive down risk and drive up quality and performance.

Security Solution Architect

QA Automation Engineer

• Build, configure, and optimize AI agents across Glean, Copilot, and AWS Bedrock.
• Implement RAG patterns, prompt engineering, and structured output workflows where required.
• Integrate enterprise data sources (SharePoint, Dynamics, Confluence, ADO, Fabric) into AI solutions.
• Develop and maintain reusable components, APIs, and automation modules for AI-driven use cases.
• Write clean, maintainable code using modern programming languages (Python, TypeScript/JavaScript, C#, or similar).
• Design and develop microservices, APIs, and serverless functions to support AI and automation workflows.
• Build automations using enterprise tools (e.g., Power Automate, custom APIs, scripting).
• Follow engineering best practices including CI/CD, version control, unit testing, and documentation.
• Implement and maintain integrations between AI platforms and enterprise systems.

AI & Automation Engineer

SDET

• Analyze user requirements as well as product architecture/design to derive testing requirements
• Design and author test cases for functional and non-functional testing
• Facilitate creation and execution of automated tests\test suites
• Write and execute automated and manual tests as needed
• Utilize innovative test technologies to develop test strategy
• Assist in assessing product quality and release readiness
• Accurately describe technical details and how to recreate an issue in order document defects found in code
• Participate in Agile ceremonies
• Keep Agile team informed of delays in testing activities or problems arising from variances
• Confidence and ability to communicate and collaborate with team members

Test Engineer II

Account Executive

• Engage, qualify, and convert inbound and outbound leads from Forte referral and channel partners into new payment processing clients, managing the full sales cycle, educating prospects on Forte’s products, processing capabilities, pricing models, compliance requirements, and preparing and presenting tailored proposals, pricing, and contracts to drive deal closure.
• Partner closely with referral sources and Customer Success Managers (CSMs) to ensure smooth lead handoff, timely follow‑up, accurate opportunity data, and coordinated activation and ramp‑up of live processing for all closed‑won opportunities.
• Maintain accurate pipeline, opportunity, and forecasting data in Dynamics and other CRM/demand‑generation tools; stay current on competitor offerings, market trends, and regulatory requirements impacting electronic payments; represent Forte at industry‑specific tradeshows; and adhere to all applicable compliance, security, and card‑brand rules.
• Demonstrate aptitude for overcoming objections and clearly communicating Forte’s value propositions to executive‑level decision makers and key influencers while building constructive, collaborative relationships with internal teams and external partners.

Sales Executive

Product Manager

• Be involved with product throughout all stages of life cycle (conception, definition, development, release and post-release activities).
• Gather data on new product ideas and evaluates them for financial and market potential.
• Work with product development on new products and current product enhancements.
• Ensure achievement of strategic revenue objectives for the product.
• Play a proactive role in product planning and design to ensure the product is differentiated from competitors.
• Work closely with training, sales, customer support and product support on positioning products, designing demos, developing training courses, etc.
• Identify market needs and opportunities to enhance Invoice and Bill Payment products and create execution plans to capitalize on these opportunities.
• Remain connected to customers to ensure merchant and partner experience continues to evolve in line with market needs and company revenue and profitability goals.
• Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience.
• Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc.
• Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability.
• Partner with R&D and developers to enhance/evolve Invoice and Bill payment products in line with overall product roadmap and vision.
• Lead and mentor a small team, including Product Managers and Associate Product Managers.

Senior Product Manager – Bill Payment

• Be involved in the product throughout all stages of the lifecycle, including conception, definition, development, release, and post-release activities.
• Gather and analyze data on new product ideas, evaluating financial viability and market potential.
• Partner with product development teams on new products and enhancements to existing solutions.
• Ensure achievement of strategic product objectives.
• Play a proactive role in product planning and design to differentiate offerings from competitors.
• Collaborate closely with training, sales, customer support, and product support teams on product positioning, demos, and training materials.
• Identify market needs and opportunities to enhance merchant and partner onboarding experience and create execution plans to capitalize on these opportunities.
• Remain connected to customers to ensure Onboarding experience continues to evolve in line with market needs and company revenue and profitability goals.
• Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience
• Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc.
• Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability
• Partner with R&D and developers to enhance/evolve onboarding experience in line with overall product roadmap and vision
• Lead and mentor a small team, including Product Managers and Associate Product Managers.

Senior Group Manager, Product Management – Merchant and Partner Onboarding

Systems Engineer

• Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
• Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
• Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
• Able to perform first cut basic analysis via predefined SOPs.
• Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
• Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
• Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Document operational and system architecture processes and configuration and identify automation opportunities were applicable
• Participating in Operations 24x7 on-call rotation schedule
• Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support teams, customer, and 3rd party vendor.
• Able to capture chronology of events for critical and high alerts.

Billing Systems Analyst I

Support Engineer

• Provide Level 2 technical support for CSG products in production, resolving technical issues and error conditions reported by customers and internal stakeholders in line with SLAs and OLAs.
• Monitor, triage, and work incident and service request queues in the CSG support tools, ensuring tickets are accurately updated with investigation details, status, and resolution notes at all times.
• Analyze application, database, and interface behavior using SQL queries, logs, and standard Unix/Linux utilities to determine root cause and recommend or execute corrective actions under guidance from senior staff where needed.
• Execute standard operational tasks and runbooks (job restarts, configuration changes, health checks, basic deployments or turnovers) following approved procedures and change-management controls.
• Collaborate with Level 3/L4 (Development and Product) teams on complex issues, providing clear problem descriptions, supporting data, and test results, and tracking follow‑up actions to closure.
• Maintain a high level of customer satisfaction through professional communication, proactive follow‑up, and timely updates during incident lifecycle and post‑incident reviews.
• Contribute to knowledge management by creating and updating technical documentation, troubleshooting guides, and standard operating procedures for recurring issues and routine tasks.
• Assist in implementing minor configuration changes and enhancements in test and production environments, coordinating with business and technical teams to validate and promote changes safely.
• Participate in shift work, on‑call rotations, and after‑hours/weekend/public-holiday support to provide 24x7 coverage as required by customer contracts.
• When applicable, support customer reporting and basic data analysis, creating or running standard reports to help customers understand system behavior and metrics.

Technical Support Analyst

Project Manager

• Manages multiple medium and/or large complexity projects, a large project function end to end.
• Responsible for creating or gaining approving project initiation documents, delivery approach, project success criteria, and supporting internal program review.
• Responsible for delivering the project within the agreed budget, scope and time, managing risks and issues, ensuring quality of deliverables and documents, implementing appropriate delivery methods, and facilitating workshops and meetings.
• Responsible for creating and executing communication plans, facilitating meetings and forums, and establishing project infrastructure for information sharing.
• Responsible for creating or inputting into project budget and resource forecasts, tracking project delivery to budget, and resolving issues and changes with the account lead.
• Contributes in initiatives that benefiting the Delivery practice or CSG improvement and the mentoring of other project managers.

Software Engineer

• Lead and oversee multiple software development teams
• Provide strategic and operational leadership
• Recruit, develop, and retain high‑performing engineering talent
• Develop and implement software development strategies and roadmaps
• Oversee the planning, execution, and delivery of CDD software projects
• Ensure teams follow Agile and DevOps best practices
• Monitor and communicate program and portfolio status to stakeholders
• Build strong, trust‑based relationships with stakeholders
• Identify, assess, and mitigate delivery, technical, and regulatory risks

Director, Software Development – CDD

• Design, execute, and maintain comprehensive test plans for database‑driven applications and services, including feature testing and automated regression testing.
• Validate data accuracy, schema integrity, and query performance across multiple environments.
• Develop, execute, and maintain automated test scripts.
• Perform load, stress, and performance testing to ensure scalability under real‑world conditions.
• Partner with developers to reproduce, diagnose, and resolve defects efficiently.
• Document test results, create detailed defect reports, and track issues through resolution.
• Collaborate with cross‑functional teams to create and execute end‑to‑end test strategies.
• Analyse requirements and contribute to basic test design, development, and ongoing maintenance of manual and automated test suites as per the project needs.
• Perform both automated and manual testing, including functional, application, regression, and integration testing.

Test Engineer

System Administrator

• You will support the SQL Server Database Administration team in daily operational activities
• You will monitor SQL Server instances to ensure database availability and health checks
• You will Perform basic health checks on SQL Server instances
• You will monitor and respond to alerts related to SQL Server
• You will perform basic troubleshooting for common SQL Server issues
• You will assist in handling incidents and service requests through ticketing tools
• You will perform initial issue analysis and escalate complex issues to seniors
• You will ensure incidents and service requests are handled within defined SLA timelines
• You will assist with SQL Server backup and restore activities under guidance
• You will support routine maintenance tasks
• You will assist senior DBAs during SQL Server patching and upgrade activities
• You will support user access requests
• You will maintain basic documentation and update runbooks for DBA operational tasks
• You will follow standard operating procedures, security policies, and compliance guidelines

Systems Administrator – Graduate

Backend Engineer

• Develop and implement software for the Telecommunications Industry, specialising in Provisioning and Assurance Domains.
• Specification Interpretation, work with Business Analysts and customers to interpret requirements and remove ambiguity over requirements.
• Low Level Software Design, using the high level design and functional design, create the necessary low level software design to meet the functional requirements.
• Document the design and gain approval from the design authority to ensure the design maintains the overall integrity.
• Software Development, develop the software in accordance with the agreed requirements.
• Unit Testing, develop unit tests for the software that meets the approved low level design. Execute the tests, record deficiencies and remediate as required.
• Software Implementation, develop implementation scripts and deploy developed software into test and production requirements as required.
• Knowledge definition and capture, turn intrinsic knowledge into extrinsic knowledge by actively contributing to knowledge capture systems such as the internal Wiki and document management systems.
• Conduct team training sessions to both gain and deliver knowledge and experience.
• Team Lead and Mentorship, guide & mentor teams of developers.