Business Analyst

• Partner with Sales and Customer Success to shape and communicate value narratives for key opportunities and accounts pre & post sale, including participation in discovery meetings, workshops, and sales calls to clarify client business objectives, KPIs, and constraints for JO use cases; translate CSG capabilities into customer operations and financial outcomes that resonate with operational and finance stakeholders.
• Design and support practical measurement approaches for JO programs, including control vs. treatment groups, hold‑out tests, and pre/post comparisons; work with internal and client analysts to combine data from multiple sources (e.g., customer operations, digital, product, finance) into clear, defensible estimates of incremental impact on revenue, cost‑to‑serve, risk, and other priority metrics.
• Turn data into actionable insights and storytelling, moving from raw data and reports to concise business readouts that highlight “what happened, why, and what to do next”; develop visuals and narratives that customers and internal stakeholders can understand quickly, escalating key findings and trade‑offs to senior leaders when needed.
• Influence cross‑functional teams through logic and business acumen, using structured arguments, transparent assumptions, and real-world B2C experience to align Sales, Customer Success, Product, Analytics, and client stakeholders on priorities, metrics, and next steps—without relying on formal authority.
• Develop and maintain reusable value tools and playbooks (e.g., discovery guides, standard value drivers and metrics by use case, simple calculators, dashboard views, and case study patterns) that enable Sales and Customer Success teams to run consistent ROI and value conversations at scale, with and without direct support.
• Provide subject‑matter expertise on B2C business operations, digital/SaaS models, and financial drivers, contributing to product roadmaps, go‑to‑market messaging, internal enablement, and client discussions so that JO initiatives are framed and evaluated in terms of real P&L impact rather than vanity metrics.

Business Analyst – Customer Value

Systems Engineer

• Maintain the Dynamics 365 user base, including user setup, access changes, role assignments, and business unit configuration for all Dynamics 365 users.
• Support and maintain Dynamics 365 operations during CST time zone coverage, ensuring timely response to production issues, business requests, and operational support needs.
• Perform application configuration changes based on approved business needs and prioritization, including cloud flows, JavaScript updates, table and column changes, business rules, and other declarative or low-code platform updates.
• Make production pushes using Azure DevOps pipelines from sandbox to production and support deployment validation and post-deployment checks.
• Maintain sandbox environments so they stay current with production configuration and are ready to support testing, validation, and release activities.
• Support incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical resources, and implementing or assisting with approved fixes.
• Report on Dynamics data as needed, including common reporting areas such as users, contracts, leads, and opportunities.
• Partner with business users and technical teams to understand current-state processes, assess impacts, and implement practical system changes that align with business objectives.
• Create and maintain system documentation, configuration documentation, training materials, and quick reference guides as needed.
• Facilitate and support testing activities for changes delivered to the platform, including unit testing, validation, and business acceptance support.
• Stay current on Dynamics 365 platform capabilities and recommend improvements that strengthen process efficiency, reporting, supportability, and platform maturity.

Systems Analyst – II

• Develop knowledge across telecom BSS/OSS domains, including Product Catalog, CPQ, and Order Management
• Build expertise in telco product modelling and system configuration
• Configure solutions in alignment with business requirements and solution design
• Provide technical consultancy to internal and external stakeholders on product capabilities, design approaches, and best practices
• Apply TM Forum standards in areas such as product modelling, service decomposition, and order fulfilment
• Support end-to-end solution delivery, including impact assessment and configuration activities
• Collaborate with cross-functional teams (BAs, Devs, Architects) to refine and implement solutions
• Troubleshoot and resolve configuration issues during build and testing phases

Business Analyst II

Business Development Rep

• Build and grow strategic relationships with partners and prospective customers
• Conduct market and account research to identify opportunities and inform outreach
• Drive pipeline growth by following up on marketing campaigns and inbound leads
• Schedule and coordinate meetings, calls, and demos for Client Business Executives and Sales Directors
• Develop and maintain a strong pipeline through proactive prospecting via phone and email
• Meet activity targets for qualified first meetings and follow-up steps leading to proposals and pipeline
• Help problem-solve deal-level challenges to increase revenue and bookings
• Use insight-led, consultative selling to uncover customer needs and spark deeper conversations with CSG
• Partner with Sales, Marketing, Product, and Services to ensure consistent messaging and capture voice-of-customer insights
• Prepare meeting briefs and stakeholder summaries for customer conversations
• Assist with prospecting plans, pitches, presentations, and sales materials
• Provide feedback to Marketing so customer and industry insights improve future campaigns

Business Analyst – Customer Value

Systems Analyst – II

Business Analyst II

Business Development Associate