SDET

• Reviews and analyzes complex software architectures and system integration to comprehensive test plans that ensure full requirements coverage.
• Software development capabilities with knowledge of Python, JavaScript and scripting languages.
• Design, implement, and maintain automated test suites using BDD with Playwright and Selenium framework, supporting functional, regression, and integration testing across web applications.
• Execute manual and automated tests, document results, analyze failures, perform root cause analysis, and clearly communicate quality risks and outcomes.
• Quickly understand new features and enhancements, assessing their impact on existing functionality and identifying appropriate test coverage.
• Participate actively in Agile practices, including sprint planning, standups, reviews, demos, retrospectives, and continuous improvement activities.
• Collaborate with cross-functional teams (development, product, networking, and operations) to support timely issue resolution and quality improvements.
• Apply AI-assisted testing tools and techniques (e.g., AI-generated test scenarios, smarter test maintenance, failure pattern analysis, or exploratory testing support) to improve efficiency and test effectiveness.
• Contribute as a proactive team member, collaborating to solve complex quality and system-level challenges.

QA Test Engineer II

Solutions Engineer

• Report to the director of Solution Engineering to use industry, technology and business knowledge to lead conversations with our clients designed to identify challenges and use the full portfolio of CSG solutions, products, services, and partners to provide relevant solutions to solve those challenges
• Work with our product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind.
• Research the industry on an on-going basis to understand what changes may be on the horizon that will impact current and future sales.
• Provide feedback to groups across the organization, including R&D, for process or product improvements as required.
• Develop product demonstrations and sales presentations that explain key technical aspects of solutions that will benefit customers and prospects
• Provide clear and accurate technical responses for RFPs, RFIs, and RFQs.
• Collaborate with the Sales team to manage the RFx delivery and follow-up process.

Engineer

• Analyze and interpret business and system requirements to design technical solutions of medium complexity across multiple modules or services
• Design, implement, review, and unit‑test application code following CSG development standards, coding guidelines, and security best practices
• Troubleshoot and resolve application issues across environments (dev, test, prod)
• Contribute to continuous integration and quality assurance by ensuring builds succeed, automated tests run reliably, and technical debt is actively reduced
• Participate in code reviews, design discussions, and backlog refinement to shape technical solutions and promote engineering best practices
• Produce and review technical documentation (designs, deployment steps, runbooks) to support sustainable operations and future change
• Collaborate with cross‑functional stakeholders (product owners, business analysts, platform teams, support teams) to clarify requirements, plan releases, and manage production changes
• Adhere to CSG governance for change, security, compliance, and audit

Software Developer, Level II

Analyst

• Facilitate the initial call from internal customer inquiries or incidents
• Answer questions and create initial tickets
• Perform incident resolution and maintain customer contact
• Gather incident details and record them
• Escalate customer incidents when unable to resolve
• Assist internal teams to troubleshoot and identify resolution

Service Desk Analyst I

Support Engineer

• Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.
• Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
• He/she must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
• Hands on Singleview product knowledge and experience in using provisioning and order management systems tools to initiate and track the service activation process.
• Must be aware of bulk provisioning process.
• Supports customers per the details contained in the customer maintenance and support contracts.
• Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
• Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
• Analyze and debug CSG product applications.
• Ensures CSG Support Tool is always updated with the latest ticket details.
• Delivers product installations according to internal procedures.
• Assist direct line manager with reporting on KPIs and team progress.
• Escalates opportunities and/or issues according to established procedures.
• Performs Application Health Check.
• Works on performance issues.
• Works in different business times and on-call 24hs / 7 days.
• Shift work, stand by support and working on weeknights/weekends/public holidays is required.
• Ad-hoc occasional travel to customer sites.

Technical Support Analyst I

Financial Planning and Analysis

• The Executive Director Sales develops, communicates, and implements the strategic direction for the sales function within designated territories and accounts; acting as a conduit for regional input.
• This role leverages advanced business and industry knowledge; while challenging the assumptions of potential customers in order to generate new sales opportunities through the creation of unique and compelling solutions, value propositions, messaging, positioning documents, and presentations that align CSG with our target markets.
• Design, build, and implement a strategic plan with focus on enhancing business performance in the Australian Banking and Finance market with a primary objective of expanding into new accounts .
• Lead the execution of the plan across multiple internal functions such as marketing, product and business consulting teams.
• Development and definition of a “go to market” partnering plan and the ongoing execution of the plan
• Identify, qualify, and create account plans.
• Successfully execute against those plans through the creation and presentation of a complete value proposition, as well as the negotiation and pricing of contractual terms.
• Teach the customer unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organisation, and influence the sales process while overcoming objections to customer aversion.
• Develop advocates and relationships across the customer organisation that can assist with building consensus on behalf of CSG.
• Lead the sales management process for the defined territory and/or accounts
• Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts.
• Shares knowledge and insights with both internal and external colleagues.
• Ensure the pre-sales team is current with technology and industry trends.
• Identify the customer requirements and partner with the pre-sales and solution architect teams to design a product set or solution to meet those requirements, champion the proposed solution, and adjust the solution as necessary for the customer.

Executive Director – Sales, Banking and Finance

Full-stack Engineer

• Design, develop, and implement complex software solutions in accordance with established coding standards and best practices.
• Actively participate in Agile development processes, including daily stand-ups, sprint planning, and retrospectives.
• Perform thorough debugging and troubleshooting of software defects, identifying root causes and implementing effective resolutions.
• Contributes to the evolution of software architectures and designs, ensuring scalability, maintainability, and performance.
• Collaborate with cross-functional teams, including product owners, quality assurance, and other engineers, to ensure successful project delivery.
• Conduct comprehensive software testing, including unit, integration, and system testing, to ensure the quality and reliability of applications.
• Engage in stakeholder management, effectively communicating technical information and project status to both technical and non-technical audiences.
• Apply systems analysis principles to understand complex business requirements and translate them into technical specifications.
• Provide mentorship to junior team members, sharing knowledge and best practices to foster their growth and development.
• Demonstrate emerging leadership qualities by taking initiative on projects and contributing to team success.

Software Development Engineer – Mainframe Assembler

Sales

• Lead the healthcare go‑to‑market for Payments SSU - Develop and execute a comprehensive sales strategy for healthcare ISVs, partners, and direct merchants, fully aligned to Payments SSU growth objectives.
• Define and manage clear OKRs and sales targets that drive new logo acquisition and sustainable, profitable revenue.
• Operate as a coach and a player - Act as a hands‑on sales leader, actively participating in high‑value pursuits, C‑level conversations, and complex deal negotiations.
• Model best‑in‑class sales execution in the payments space while empowering and mentoring your team to win independently.
• Build and develop a high‑performing healthcare sales team - Hire, onboard, and develop sales professionals with strong payments and healthcare expertise.
• Foster a culture of accountability, excellence, and continuous improvement, supported by regular performance reviews and tailored coaching.
• Grow the healthcare partner and ISV ecosystem - Identify, evaluate, and build strategic partnerships with healthcare ISVs, platforms, and industry partners that extend the reach of our Payments SSU.
• Drive joint go‑to‑market initiatives that maximize revenue from the partner and ISV ecosystem.
• Own the pipeline and forecast with rigor - Oversee the end‑to‑end sales pipeline for healthcare, ensuring healthy coverage, velocity, and accuracy in forecasting.
• Leverage Salesforce and data/analytics to track performance, optimize coverage, and inform strategic decisions.
• Champion a customer‑centric payments experience - Partner closely with Product, Implementation, and Customer Success to ensure a seamless customer journey from onboarding to post‑go‑live support.
• Act as the voice of the healthcare customer, feeding market insights back into the Payments SSU roadmap and service enhancements.
• Influence cross‑functional outcomes - Collaborate with Marketing on targeted campaigns and thought leadership to elevate our presence in healthcare payments.
• Work with Product to prioritize features and solutions that resonate with healthcare providers, payers, and ISVs.

Director of Sales – Healthcare, Payments

Technical Writer

• Create, update, and maintain multiple documentation deliverables, including user guides, technical guides, release notes, and videos
• Design information for both technical and non-technical audiences using organization techniques and graphics that make the documentation easy to navigate, scannable, searchable, and visually appealing
• Participate as an active member of multiple SAFe/Agile development teams to determine scope and ensure accuracy of information
• Evaluate designs, user stories, and other documents to determine documentation impacts and estimate work effort
• Develop and edit content according to established standards and procedures
• Publish content to intranet and extranet
• Create storyboards and scripts for videos and on-demand training courses
• Assist with post-production editing of video and audio files
• Contribute to team improvement initiatives
• Keep up with industry standards, best practices, and new advancements
• Actively develop CSG product knowledge
• Help mentor and cross train new and junior team members
• Experiment with and incorporate responsible AI practices into the writing process.

Senior Documentation Writer

Backend Engineer

• Provides technical direction for DBMS standards such as software delivery, patch policies, database tuning, performance recommendations, and application design recommendations.
• Designs, recommends, and implements backup and recovery policies and procedures.
• Designs business continuity architecture and ensures it meets the needs of the business.
• Review new & revised business continuity process and design.
• Provides suggestions and standards for documentation that will lead to better efficiencies and information sharing within the team or across the organization.
• Provides technical recommendations for advanced database components (replication, security, clustering, and partitioning).
• Researches and analyzes available DBMS functionality and makes suggestions for implementation.
• Design standard work-plans; push for automation/efficiency; drives for compliancy to standards.
• Work as part of a team and provide 24x7 support when required; Identify and resolve complex database in a timely manner.
• Provides technical leadership on problem calls; provides focus and drive for resolution and root cause analysis.
• Opens & works tickets with DBMS vendors; helps other team members to drive vendors to resolution.
• Identifies global problems and drives to correct across the ecosystem.
• Provides options for resolution and drives to automate a solution.
• Makes design recommendations for daily operational checks, audits, and event management.
• Drives toward automation and standardization.
• Provides standards for shell scripting and ensures scripts are written to standard.
• Writes complex shell scripting and reusable components.
• Makes suggestions for standards across the enterprise, including automation & efficiencies.
• Mentors & trains junior team members.
• Provides technical leadership for the DBA team.
• Works with cross-functional teams on designing high-performance database solutions for the value stream and platforms.
• Ability to understand all system and application level concepts/components for a given value stream.

Senior Database Engineer – DB2

Platform Engineer

• Assisting in supporting an AWS Cloud Infrastructure maintaining deployment and application infrastructure
• Validating installation, configuration, release, and promotion processes and procedures
• Supporting the DW Product Development Teams’ releases and promotions through to production
• Assist with troubleshooting Platform errors
• Troubleshoot and assisting on bugfixes for DPM Applications
• Monitor DPM solutions’ function and performance; suggest and implement proactive remediation measures
• Assist with Automation and document Platform Engineer processes
• Participate in a 24/7 on-call rotation
• Collaborate with colleagues in architecture and development groups
• Install, configure and upgrade third party products and open-source solutions
• Understand and adhere to CSG Security and Compliance Standards.
• Bi-weekly off-hour maintenance activities performed within the required maintenance window

Platform Engineer II

Platform Engineer I

• As a Technical Lead or Senior Engineer, responsible for managing a small team and providing guidance and mentorship to team members while driving day-to-day operational activities.
• Serve as the primary point of contact for critical incident triage and advanced troubleshooting, ensuring timely resolution and minimal impact to services.
• Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.
• Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
• Must be aware about the end-to-end billing, rating and provisioning flow, good knowledge of network components integration and their respective functionalities.
• Use provisioning and order management systems tools to initiate and track the service activation process.
• Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
• Following up on support issues, which include liaising with both the customer as well as Level 4 (R&D) team.
• Analyze and debug CSG product applications.
• Ensure CSG Support Tool is always updated with the latest ticket details.
• Deliver product installations according to internal procedures.
• Assist direct line manager with reporting on KPIs and team progress.
• Escalates opportunities and/or issues according to established procedures.
• Performs Application Health Check.
• Works on performance issues.
• Works in different business times and on-call 24hs / 7 days.
• Shift work, stand by support and working on weeknights/weekends/public holidays is required.
• Ad-hoc occasional travel to customer site.

Technical Support Analyst – Lead

• Produce accurate, engaging documentation that will help our developer partners integrate their systems with our platform.
• Work alongside our development teams to produce step-by-step procedures for integrating with our platform.
• Translate our API functionality into easy-to-follow instructions for writing API requests and understanding responses.
• Create upgrade guides, installation guides, security handbooks and other related documents for operations teams.
• Document our complex platform architecture.
• Guide our rapidly-expanding team on best practices for documentation.

QA Test Engineer II

Solutions Engineer

Software Developer, Level II

Service Desk Analyst I

Technical Support Analyst I

Executive Director – Sales, Banking and Finance

Software Development Engineer – Mainframe Assembler

Director of Sales – Healthcare, Payments

Senior Documentation Writer

Senior Database Engineer – DB2

Platform Engineer II

Platform Engineer I

Technical Support Analyst – Lead

Senior Technical Writer – Documentation Specialist

Senior Documentation Writer