CSG

Senior Documentation Writer

CSG

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

Azure

About the role

  • Create, update, and maintain multiple documentation deliverables, including user guides, technical guides, release notes, and videos
  • Design information for both technical and non-technical audiences using organization techniques and graphics that make the documentation easy to navigate, scannable, searchable, and visually appealing
  • Participate as an active member of multiple SAFe/Agile development teams to determine scope and ensure accuracy of information
  • Evaluate designs, user stories, and other documents to determine documentation impacts and estimate work effort
  • Develop and edit content according to established standards and procedures
  • Publish content to intranet and extranet
  • Create storyboards and scripts for videos and on-demand training courses
  • Assist with post-production editing of video and audio files
  • Contribute to team improvement initiatives
  • Keep up with industry standards, best practices, and new advancements
  • Actively develop CSG product knowledge
  • Help mentor and cross train new and junior team members
  • Experiment with and incorporate responsible AI practices into the writing process.

Requirements

  • Minimum 3-5 years’ experience as a technical writer
  • Experience writing and designing technical documentation for software applications in an agile environment (IT and Telecom Billing domains a plus)
  • Proven experience with content development tools (MadCap Flare)
  • Experience creating and editing instructional videos and designing infographics (e.g., Camtasia)
  • Exposure to Wiki (Confluence) usage
  • Exposure to software management platforms (Azure DevOps)
  • Experience with AI tools (Glean, Cursor)
Benefits
  • CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingdocumentation developmentcontent editingvideo editinginfographic designstoryboardingAI practicesAgile methodologySAFe frameworkuser experience design
Soft Skills
mentoringteam collaborationcommunicationorganizational skillsattention to detailadaptabilityproblem-solvingcreativityinitiativecross-training