Billing Systems Analyst I
CSG
full-time
Posted on:
Location Type: Remote
Location: India
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Job Level
About the role
- Responsible for the effective operation of the software in both internal and customer-facing environments
- Works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness, including automation and real-time monitoring
- Ensures that all systems and equipment are running efficiently and effectively to support the organization's objectives
Requirements
- Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field
- Basic technical expertise on telco, billing and ITSM tool (Jira or ServiceNow or Remedy)
- Sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL
- 1-2 experience with System monitoring and ITSM processes
- Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
- Experience of monitoring via tools, scripts (shell/Perl) and email alerts
- Able to perform first cut basic analysis via predefined SOPs
- Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production
- Able to understand the customer SLA, prioritize and manage the workflow from start to finish
- Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
- Able to triage and engage with customer and L2/L3 for any functional or technical malfunctions faced in production
- Able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge
- Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime
- Document operational and system architecture processes and configuration and identify automation opportunities where applicable
- Participating in Operations 24x7 on-call rotation schedule
- Able to maintain clear shift handover, ROTA and Escalation matrix to have seamless handholding among different support teams, customer and 3rd party vendor
- Able to capture chronology of events for critical and high alerts
- Willing to work in rotational 24*7 Shifts
- Experience with good communication skills and customer connection.
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UnixSQLSystem monitoringITSM processesOracleMySQLShell scriptingPerlPythonGroovy
Soft Skills
CommunicationFlexibilityTroubleshootingPrioritizationWorkflow managementCustomer engagementProblem detectionDocumentationCollaborationAnalysis