Senior Technical Business Analyst
Insight Value
SDLCTableauVault
Risk Management Analyst II
CSG
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Request proof of authorizations and contracts credit card chargebacks/retrievals
- Communicate via phone and email with merchant
- Ensure all required information is submitted for credit card disputes and POAs
- Upload documentation received within time frame allotted
- Review accounts for charge-backs/risk potential
- Placement of funding hold/removal of funding hold
- Monitoring accounts with returns for potential risk and assign for risk reviews, as needed
- Monitor and work assigned trouble tickets
- Referral of potential loss merchants to Risk Analyst for risk review
- Issue identification and troubleshooting
- Other duties as assigned
Requirements
- Must have excellent organization and time management skills
- Must have working knowledge of Microsoft Office products, especially Excel
- Must have ability to learn proprietary systems quickly
- Ability to handle difficult/stressful situations calmly and professionally
- Must have commitment to quality and customer service
- Must be able to work well independently or in a team environment
- Must have ability to thrive in a fast paced, high energy work environment
- Must be organized, responsible and reliable
- Previous experience in payment industry is a plus
- Ability to read, write, speak and understand the English language in a business environment.
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeExcelcredit card chargebacksdocumentation managementrisk assessmenttrouble ticket managementissue identificationtroubleshooting
Soft skills
organizationtime managementcustomer servicecalmness under stressindependenceteamworkresponsibilityreliabilityadaptabilitycommunication
