Sales

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• Maintain product expertise by engaging in available training and independently seeking additional resources
• Actively engage customers, identify their needs, recommend relevant products or experiences, and lead a customer-focused, Guest Obsessed culture
• Maximize selling opportunities by identifying customer needs and offering relevant solutions
• Promote add-on sales and support events that grow store traffic and customer engagement
• Consistently meet or exceed monthly sales goals measured by KPIs such as individual sales volume, average transaction value, and customer conversion rates
• Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
• Support onboarding of new associates by sharing product knowledge and best practices
• Accurately and efficiently process transactions including sales, returns, and price checks using the POS system
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards
• Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests)
• Adhere to wage and hour laws and accurately record time worked according to SLT Policy
• Model and ensure Sur La Table policies and standard operating procedures (SOPs) are communicated and followed

Sales Associate

Enterprise Account Director, Services – East/Midwest

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