CSAA Insurance Group, a AAA Insurer

Senior Director, Business Relationship Manager, Personal Lines

CSAA Insurance Group, a AAA Insurer

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Act as the main liaison between business units and IT, understanding business needs and translating them into actionable technology initiatives.
  • Develop a deep understanding of business strategies, goals, and challenges to align IT priorities effectively.
  • Build and maintain strong relationships with business partners, ensuring continuous alignment and satisfaction.
  • Define the vision, strategy, and roadmap for key products and services, ensuring alignment with business objectives.
  • Oversee the entire product lifecycle, from ideation and development to deployment, maintenance, and retirement.
  • Lead multi-functional teams to prioritize product features and enhancements based on business value and customer needs.
  • Conduct market and user research to identify opportunities for innovation and differentiation.
  • Support portfolio of IT projects and products, ensuring resources are allocated effectively and deliverables meet business priorities.
  • Facilitate collaboration between IT teams, product managers, and business collaborators to drive project success.
  • Identify and champion opportunities to use emerging technologies and industry trends to address business challenges.

Requirements

  • Bachelor of Science or Bachelor's degree in Business, Engineering, or a related field
  • 10 years Product Management Commercial and/or Personal Lines insurance experience
  • Solid technical background with a deep understanding of product development processes
  • Demonstrated ability to manage complex projects and deliver results in a fast-paced environment
  • Experience with data analysis and visualization tools
  • Proficiency in Agile methodologies and product management tools (e.g., Jira, Asana, Trello)
  • Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs, or large cross-functional programs and at least 2 of those years directly managing others.
Benefits
  • Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
  • Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
  • Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices.
  • Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
  • Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementdata analysisdata visualizationAgile methodologiesproduct development processesproject managementmarket researchuser researchemerging technologiesbusiness strategy alignment
Soft Skills
relationship buildingcommunicationcollaborationleadershipproblem-solvingstrategic thinkingprioritizationadaptabilityteam managementstakeholder engagement