Crowell & Moring

Senior Manager, Business Intelligence

Crowell & Moring

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $106,000 - $162,000 per year

Job Level

Senior

About the role

  • Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms.
  • Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities.
  • Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy.
  • Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs.
  • Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams.
  • Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems.
  • Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions.
  • Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm.
  • Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements.
  • Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management.
  • Lead and mentor direct reports and/or cross-functional project teams as appropriate.
  • Contribute to strategic projects and cross-functional initiatives, providing analytical and operational support as needed.

Requirements

  • Advanced expertise in Litera Foundation, with a minimum of 2 years in a system administrator or leadership role.
  • Proficiency in Microsoft Power BI, including dashboard/report development.
  • In-depth understanding of CRM, experience management, and marketing systems and their integration within business intelligence ecosystems.
  • Demonstrated ability to lead projects, manage competing priorities, and deliver results in a deadline-driven, collaborative environment.
  • Proven experience in data governance, quality control, and reporting accuracy.
  • Excellent relationship-building and communication skills, with a strong ability to influence, advise, and partner with senior stakeholders.
  • Champion for process improvement, change management, and user adoption, with a continuous improvement mindset.
  • Ability to manage complex, cross-functional projects and multiple stakeholders with diplomacy and agility.
  • Strong attention to detail and strategic thinking skills.
  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
  • Ability to work independently in a remote or hybrid environment.
Benefits
  • healthcare
  • vision
  • dental
  • retirement
  • all-purpose leave
  • backup childcare
  • wellness programs
  • cultural events
  • social activities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Litera FoundationMicrosoft Power BIdata governancedata quality controlreporting accuracyCRM systemsexperience management systemsmarketing systemsdashboard developmentdata mapping
Soft Skills
relationship-buildingcommunication skillsinfluencingproject managementcollaborationprocess improvementchange managementattention to detailstrategic thinkinguser adoption