Senior Manager, Firm Analytics and Intelligence
Crowell & Moring
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • New York • United States
Visit company websiteExplore more
Salary
💰 $106,000 - $162,000 per year
Job Level
About the role
- Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms.
- Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities.
- Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy.
- Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs.
- Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams.
- Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems.
- Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions.
- Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm.
- Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements.
- Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management.
- Lead and mentor direct reports and/or cross-functional project teams as appropriate.
- Contribute to strategic projects and cross-functional initiatives, providing analytical and operational support as needed.
Requirements
- Advanced expertise in Litera Foundation, with a minimum of 2 years in a system administrator or leadership role.
- Proficiency in Microsoft Power BI, including dashboard/report development.
- In-depth understanding of CRM, experience management, and marketing systems and their integration within business intelligence ecosystems.
- Demonstrated ability to lead projects, manage competing priorities, and deliver results in a deadline-driven, collaborative environment.
- Proven experience in data governance, quality control, and reporting accuracy.
- Excellent relationship-building and communication skills, with a strong ability to influence, advise, and partner with senior stakeholders.
- Champion for process improvement, change management, and user adoption, with a continuous improvement mindset.
- Ability to manage complex, cross-functional projects and multiple stakeholders with diplomacy and agility.
- Strong attention to detail and strategic thinking skills.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Ability to work independently in a remote or hybrid environment.
Benefits
- healthcare
- vision
- dental
- retirement
- all-purpose leave
- progressive options such as back up childcare
- wellness programs
- cultural events
- social activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Litera FoundationMicrosoft Power BIdata governancedata quality controlreporting accuracyCRM systemsexperience management systemsmarketing systemsdashboard developmentdata mapping
Soft Skills
relationship-buildingcommunication skillsinfluenceadvisingcollaborationprocess improvementchange managementattention to detailstrategic thinkingproject management