Chief of Staff – Head of Strategy, Quantum Finance and Quantum Security Architecture
IonQ
Security Advisor I, Falcon Complete
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $120,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber SecurityLinux
About the role
- Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards
- Provide Falcon Complete customers with recommendations that align to improved security
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
- Contact customers directly upon identification of misalignment with Falcon Complete standards
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
- Develop and provide customers with service reports and stats as requested
- Partner with internal teams to ensure customer satisfaction
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues
Requirements
- 2+ years in Cybersecurity focused role
- Customer empathy and ability to guide customers towards desired outcome
- Excellent customer-facing communication skills including verbal and written
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues
- Adept in Windows, Linux, and MAC operating systems
- Experience or demonstrated knowledge of threat detection and incident response
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience
- Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
Benefits
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
threat detectionincident responseWindowsLinuxMAC operating systems
Soft skills
customer empathycustomer-facing communicationverbal communicationwritten communication
Certifications
SANS certificationISC2 certification
