Develop and maintain strategic roadmap for Partner capabilities enhancements and initiatives
Drive Partner Capabilities system roadmap evolution to support strategic objectives
Align with Go-to-Market teams on business priorities and policy implementation
Gather business requirements for new enhancements and initiatives
Serve as primary subject matter expert and escalation point for designated Partner capabilities
Manage system improvement lifecycle from discovery to implementation with stakeholder alignment
Implement data governance processes to ensure system performance and data integrity
Establish KPIs (adoption rates, SLAs, support metrics) to identify optimization opportunities
Troubleshoot and resolve system defects and technical issues
Monitor system workflows to ensure stability and optimal performance
Create and maintain comprehensive system documentation and logical workflows
Coordinate cross-functional documentation of processes and Partner integration workflows
Collaborate with IT on requirements, documentation, user stories, testing, and training
Lead change management, including training materials and transition documentation

Requirements

Bachelor's degree preferred
5+ years of Channel/Partner Program/Operations experience
Experience with key Partner capabilities: Leads, Contracts, Deal Registration, Cloud Marketplace, On-boarding, Incentives, Quoting (CPQ/RLM), Order Processing, Invoicing, B2B, Training/Certifications, Managed Services, and provisioning
Extensive Salesforce expertise
Experience in fast-growing SaaS environments
Strong analytical skills with ability to identify anomalies
Self-starter, detail-oriented, operationally-minded, comfortable with flexible hours
Excellent project management and communication skills
Proficiency in business applications: Google Workspace, Excel, PowerPoint, Clari, Tackle, Crossbeam, Miro, Slack, and BI tools (Tableau preferred)
Ability to thrive in fast-paced environments, demonstrate agility, and navigate ambiguity

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data governancesystem improvement lifecycleKPI establishmenttroubleshootingsystem documentationuser storiesproject managementanalytical skillsSaaS experiencePartner capabilities

Soft Skills

self-starterdetail-orientedoperationally-mindedexcellent communicationagilitynavigating ambiguitycollaborationchange managementstakeholder alignmentcross-functional coordination