Customer Value Architect
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: United Arab Emirates
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Tech Stack
About the role
- The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realisation while minimising churn and contraction.
- Bridges the gap between the sale and delivered outcomes, ensuring customers maximise their security investment while growing their relationship with CrowdStrike.
- Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs.
- Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success.
Requirements
- Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
- Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
- Complete, “big-picture” understanding of the business and technical contexts of key accounts.
- Driven, self-starter who exudes leadership on account set and compels others to get on board.
- Fully adept at consultative effectiveness and establishing trust with internal and external customers.
- Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products.
- BA/BS or equivalent educational background is preferred.
- Minimum 8+ years of relevant professional experience.
- Strong financial acumen with ability to calculate and communicate ROI metrics.
- Experience with flexible licensing models.
- Proven track record of managing complex customer relationships.
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales methodologiesconsultative effectivenessfinancial acumenROI metricscybersecuritysecurity software solutionscustomer onboardingFalcon Flex adoptioncustomer success
Soft Skills
presentation skillscustomer servicenegotiation skillsleadershiptrust establishmentself-starterproblem-solvingrelationship managementcreative thinking