Develop, implement, and maintain CrowdStrike's crisis management program, including response plans, procedures, and protocols that align with industry best practices and organizational needs
Design, facilitate, and evaluate crisis management exercises and simulations of increasing complexity to validate plans, build team capabilities, and identify improvement opportunities
Serve as, or provide direct support to, Incident Commander during crisis activations, providing leadership and coordination across response teams
Develop and deliver crisis management training programs for response team members and executives to ensure readiness and build organizational response capabilities
Conduct comprehensive after-action reviews following exercises and real-world incidents, tracking improvement actions through the corrective action program and ensuring lessons learned are incorporated into future planning
Build and maintain relationships with key stakeholders across the company to support cross-functional crisis response capabilities and ensure alignment with business objectives
Support broader business continuity initiatives including business impact analysis and threat/hazard assessments to ensure alignment between crisis management and other resilience disciplines
Contribute to the continuous improvement of the company's overall resilience posture through regular program assessments and implementation of best practices
Partner closely with other teams including Information Security, Global Security, Corporate Communications, and Enterprise Risk Management to ensure coordinated response capabilities
Provide subject matter expertise on crisis management best practices to leadership and stakeholders across the organization.

Requirements

8+ years of experience in crisis management, emergency management, or incident response, with demonstrated experience as an Incident Commander
Proven ability to lead cross-functional teams during high-stress situations, make critical decisions under pressure, and coordinate complex response activities
Experience designing and facilitating crisis exercises, tabletops, and simulations with demonstrated ability to create realistic scenarios that test organizational capabilities
Strong understanding of crisis communications principles and stakeholder management with experience developing messaging strategies during incidents
Experience supporting crisis management in the technology sector, particularly cloud-native environments
Relevant certification in crisis management, business continuity, or resilience disciplines (e.g., CEM, CBCP, MBCI)
Excellent problem-solving, critical thinking, and analytical skills with the ability to make decisions under pressure and adapt to rapidly changing situations
Outstanding written and oral communication skills, including experience developing and delivering briefings to executive leadership during crisis situations
Strong organizational, multi-tasking, and project management skills with ability to coordinate multiple workstreams during crisis response
Demonstrated ability to work effectively with stakeholders across all levels of the organization and build trusted relationships.

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

crisis managementemergency managementincident responsecrisis exercisestabletop exercisessimulationscrisis communicationsbusiness impact analysisthreat assessmentsprogram assessments

Soft Skills

leadershipdecision makingproblem-solvingcritical thinkinganalytical skillscommunication skillsorganizational skillsmulti-taskingproject managementrelationship building

Certifications

CEMCBCPMBCI