Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth
Augment Field Sales with Flex Value Proposals, Business Value Assessments, Executive Business Reviews and Partnership Success Reviews, including Value Realized Analyses
Support Customers in driving towards outcomes as defined by Customer
Develop a comprehensive knowledge of Customer's goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers
Connect all Customer data sources and uplevel documented insights to share in Value Proposals, Executive Business Reviews and Partnership Success Reviews (PSRs)
Partner with entire account to provide sales management secondary view of risk in accounts through completion of Heatmap of Risk Indicators
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.

Requirements

5+ years of experience in related, customer-facing functional role (e.g. consulting, finance, business growth, strategy)
Experience in enterprise sales and operations is a plus
Ability to ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback)
Deep quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders
Proven track record of managing large, complex projects and/or programs
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion
Proven track record of working within a matrix environment
High degree of professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level)
Comfort with ambiguity and natural aptitude for learning
Advanced PowerPoint and Excel skills
Bonus points for cybersecurity industry experience.

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

financial modelingcash flow metricsROI metricsNPVIRRPaybackproject managementrisk mitigationdata analysisquantitative analysis

Soft skills

communicationproblem solvingcollaborationcustomer relationship managementadaptabilityprofessional presencestakeholder managementtransparencyinsight generationstrategic thinking