Principal Account Manager
#HalfTheStory
Cyber SecurityIoT
Job Level
JuniorMid-Level
Tech Stack
Cyber Security
About the role
- Ensure customers are successful and thriving with CrowdStrike's next-generation endpoint technology
- Proactively collaborate with partners and customers to drive on-time renewals and grow ARR
- Manage the contract renewal cycle
- Provide quotes to channel partners and ensure delivery of quote to end customer
- Consult with partner and customer to answer any questions and manage process through booking
- Communicate the value of CrowdStrike products to ensure growth in licenses and per-endpoint revenue
- Team with the Account Manager to ensure a seamless customer experience
Requirements
- Track record of meeting or exceeding expectations in an individually focused, quota carrying role
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
- Technical aptitude and ability to learn new concepts quickly
- Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings
- Must be a self-starter with the ability to work independently or in a team environment
- A curious nature with a desire to learn and a competitive spirit
- High level of comfort handling objections and negotiations
- Excellent time management skills
- Security or SaaS sales experience
- Customer Success/Service background
- Prior experience using Salesforce or another CRM solution
- 2 years+ or equivalent experience in consulting or account management – particularly in cybersecurity
- Bachelor's degree from an accredited college or university or relevant experience
