CrowdStrike

Technical Writer – Product Documentation

CrowdStrike

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cyber SecurityDistributed Systems

About the role

  • About the Role: As a Technical Writer III, you’ll write customer-focused product documentation that helps customers maximize their use of our solutions.
  • You’ll work closely with other writers, product managers, engineers, and UX designers to develop a deep understanding of complex products and what users need to know to use them effectively.
  • What You’ll Do: Produce high-quality product documentation, release notes, API documentation and more to guide and educate customers.
  • Develop deep product knowledge through researching, partnering with SMEs, and using the product.
  • Embrace our modern, conversational voice and tone and follow our writing team’s standards, processes, and best practices.
  • Partner with other technical writers and with product managers, engineers, UX designer, and other stakeholders to embed yourself in the software development process.
  • Participate in collaborative content reviews and implement feedback to make your documentation best-in-class.
  • Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job.
  • Independently manage your own projects.

Requirements

  • Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
  • Experience with structured authoring methodologies.
  • Demonstrated experience with topic-based authoring.
  • Familiarity with DITA/XML.
  • Appreciation and understanding of reusable information architecture.
  • Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
  • A user-centric focus on what the customer needs, not what the system does.
  • Strong organizational skills, a keen eye for detail, and appreciation for process.
  • Passion for generative AI and an innate curiosity to experiment with it.
  • Familiarity with natural language processing (NLP) and large language models (LLMs).
  • Adaptability to keep up with rapid AI technology changes.
  • Demonstrated ability to write and optimize AI prompts and agents.
  • Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience. Bonus Points:
  • Experience using Oxygen XML Editor or similar tool.
  • Familiarity with a docs-as-code model or experience using Git for documentation source control.
  • Knowledge of and experience with cybersecurity.
  • Experience with Component Content Management Systems.