Managing Counsel, Corporate & International
hims & hers
Assistant General Counsel, Legal Shared Services
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $210,000 - $300,000 per year
Job Level
SeniorLead
Tech Stack
ITSMServiceNowTableau
About the role
- Architect, implement, and continuously improve legal service delivery infrastructure across ServiceNow, Salesforce, and related platforms.
- Develop and maintain intake, triage, and workflow automation for commercial, compliance, marketing, product, and corporate legal support.
- Lead the integration of CLM, contract intelligence, and matter management systems into a unified service experience.
- Ensure legal tools and processes align with enterprise IT, security, and data governance standards.
- Provide enterprise-level legal oversight and strategic counsel across all business functions—driving alignment, anticipating risk, and ensuring clarity, cohesion, and disciplined execution of organizational priorities.
- Oversee a remote team responsible for AI-driven workflow build, maintenance, and optimization.
- Supervise data analytics, dashboarding, and insights to measure throughput, SLA adherence, and operational performance.
- Lead deployment of agentic legal workflows and assist with prompt engineering, model testing, and performance monitoring for AI-enabled legal tasks.
- Partner with internal data and AI engineering teams to pilot new automation and intelligence use cases.
- Map, document, and continuously refine legal processes — intake to delivery — ensuring scalability, consistency, and measurable results.
- Champion change management, training, and adoption of new systems and tools across the legal department.
- Ensure strong controls for auditability, compliance, and knowledge retention.
- Be the constant: a trusted anchor through growth, change, and high-volume demand.
- Collaborate closely with Legal Operations, IT, Security, and Finance to align on systems, budgets, and priorities.
- Serve as primary liaison between Legal and enterprise shared services (ITSM, CRM, GRC, and AI Ops teams).
- Maintain visibility across all legal service streams — connecting silos, mitigating risk, and ensuring continuity through growth and change.
- Support vendor selection, negotiation, and lifecycle management for legal technology solutions.
- Lead and mentor a distributed team of legal professionals and technologists.
- Build a high-performance culture rooted in accountability, service excellence, and innovation.
- Preserve institutional memory and provide continuity through personnel changes and scaling demands.
Requirements
- J.D. from an accredited law school and active membership in at least one U.S. state bar
- 10+ years of legal experience (law firm and/or in-house), ideally within multi-location, high-demand industries, technology, SaaS, or AI-driven environments
- Experience managing remote teams and multi-system implementations
- Strong analytical and project management skills with the ability to synthesize metrics into actionable insights
- Excellent communication and interpersonal skills; capable of influencing at all levels of the organization
- Skilled at translating legal and operational complexity into simple, actionable solutions
- Experience with AI/ML-based legal tools, CLM systems (e.g., Ironclad, Icertis, Conga), and data analytics platforms (e.g., PowerBI, Tableau)
- Familiarity with Lean Six Sigma, Agile, or Design Thinking methodologies
- Prior leadership experience in a Legal Shared Services or Legal Operations function within a high-growth tech company
- Understanding of global contracting, data privacy, and compliance issues
- Passion for innovation and continuous improvement in legal delivery models.
Benefits
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
legal service deliveryworkflow automationcontract lifecycle management (CLM)data analyticsproject managementAI/ML-based legal toolsLean Six SigmaAgileDesign Thinkingcompliance
Soft skills
analytical skillscommunication skillsinterpersonal skillsinfluencing skillschange managementmentoringcollaborationproblem-solvingaccountabilityinnovation
Certifications
J.D.active membership in U.S. state bar
