Crossroads

Operations

End-to-end ownership of the Buy & Bill program, from pilot execution to enterprise-wide scale.
Serve as the program’s point of contact for internal team members and external partners, collaborating to build strong relationships with key stakeholders from operators to executives.
Establish, track, and deliver program success metrics; provide regular reporting to senior leadership.
Ensure program compliance with DEA requirements, manufacturer agreements, and payer contracts.
Drive continuous improvement through data quality evaluation, issue resolution, and best practice adoption.
Develop, implement, and maintain scalable workflows, SOPs, trainings, readiness assessments, and governance structures, balancing immediate execution with long-term planning.
Lead cross-functional working groups (MedOps, RCM, Finance, ClinApps, etc.) to support program processes and performance, smoothly navigating inter-department complexities and competing priorities.
Capture performance data, evaluate outcomes, and strategically drive change management and solutioning.
Partner with Regional Directors, Program Supervisors, and others to ensure operational success.
Oversee system needs (EMR, procurement, billing, etc.) to support program health.
Manage manufacturer relationships to ensure smooth operations and issue escalation.
Position is predominantly remote but requires 15-25% travel to support center and clinic locations.

Operations Manager – Specialty Services

Manager

Connect with patients monthly to address any needs and provide the resources to fulfill those needs.
Connect and maintain relationships with community partners for patient resources.
Work closely with a dedicated team to provide exceptional patient care.
Participate in community awareness/engagement events to promote Crossroads, our mission, our principles, and our approach to addiction treatment.
Our Care Managers work within a localized geographical area where we have multiple locations that are open on select days.
It is expected that Care Managers will work out of their primary work location and additional secondary work locations if required.
Expected hours for this role are 37-40 hours per week with few opportunities for overtime.
Travel varies by district; candidates should expect to travel to their primary work location and at least one secondary work location (varies by district).

Care Manager

Counselor

• Day in the Life: Provides individual counseling to highly complex patients
• Conducts clinical assessments to appropriately assess patient’s treatment needs
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning
• Manages assigned caseload and compliance with clinical treatment requirements
• Collaborates with nurses and providers to provide holistic treatment services
• Facilitates urine drug screening for patients
• Outpatient, office-based clinics across multiple states (GA, KY, NJ, NC, PA, TN, TX, VA) and related care delivery
• Schedule and Hours: early morning schedule with early afternoon out times; Saturday rotation; 35 hours/week; 4:45 AM – 1:00 PM, Mon-Fri

Operations Manager – Specialty Services

Care Manager

Licensed Counselor