Crossroads

Director of Clinical Applications – EHR Operations

Crossroads

full-time

Posted on:

Location Type: Hybrid

Location: Greenville • North Carolina • Ohio • United States

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Job Level

Lead

About the role

  • Ability to lead multiple EHR-related projects (implementations, integrations, upgrades and optimization)
  • Identify opportunities for business optimization through use of existing system technology and operational capabilities to influence short- and long-term initiatives.
  • Work across departments to collaboratively design, develop, document, train, and implement new data solutions and processes based on stakeholder needs.
  • Develop and deliver presentations to leadership on key project status and expectations.
  • Ability to collaborate with stakeholders with minimal supervision and align resources with project timelines in support of the Vice-President’s overall departmental expectations
  • Enthusiasm for a fast-paced environment, continual change, and learning corporate applications/new software products as necessary to fully support the business.
  • Establish governance and prioritization structures
  • Lead change management for system updates
  • Manage analysts, training, and support teams
  • Manage the helpdesk to ensure tickets are triaged, assigned, and resolved quickly across the team.
  • Configure systems for business requirements

Requirements

  • Bachelor's degree in Business, Master’s preferred, with relevant subject matter knowledge, and demonstrated commensurate experience
  • 8 - 10+ years in successful EHR systems design and successful implementation
  • Proven experience with leading teams to drive end to end process improvement through the effective allocation of resources both within span of control and key stakeholders
  • Solid Proficiency in using Excel along with experience in Power BI or similar database reporting environments.
  • Experience with healthcare technology systems.
  • Experience with EHR systems (Epic, eCW, Cerner etc. with preference for Medgen, Methasoft or Carelogic)
  • Demonstrated leadership with strong focus on value creation and successful ROI
  • Solid Proficiency with Microsoft Office Suite
  • Excellent verbal and written communication skills, with ability to present findings to senior management.
  • Strong executive trust with a commitment to excellence
  • Clinical workflow expertise with previous direct oversight for communication and key stakeholder alignment
Benefits
  • Medical, Dental, and Vision Insurance
  • PTO
  • Variety of 401K options including a match program with no vesture period
  • Annual Continuing Education Allowance (in related field)
  • Life Insurance
  • Short/Long Term Disability
  • Paid maternity/paternity leave
  • Mental Health Day
  • Calm subscription for all employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHR systems designEHR implementationdata solutions developmentprocess optimizationExcelPower BIsystem configurationchange managementproject managementclinical workflow expertise
Soft Skills
leadershipcollaborationcommunicationpresentation skillsresource allocationproblem-solvingadaptabilitystakeholder alignmenttrust buildingcommitment to excellence
Certifications
Bachelor's degree in BusinessMaster’s degree (preferred)