Cross Border Talents

Customer Support Agent (German-speaking)

Cross Border Talents

full-time

Posted on:

Location Type: Hybrid

Location: Athens • Greece

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Salary

💰 €1,100 - €1,500 per month

About the role

  • Handle customer inquiries in German via phone, email, and chat
  • Resolve account or technical issues and escalate when necessary
  • Maintain accurate documentation and perform timely follow-ups
  • Ensure high levels of customer satisfaction

Requirements

  • German: C2 / native-level
  • English: B2 or higher
  • EU passport or valid work permit for Greece
  • Flexibility to work onsite or remotely, including shift work (Monday–Sunday, project-dependent)
  • Willingness to relocate to Athens at least one week before starting work (for onsite positions)
Benefits
  • Competitive salary (€1,100–€1,500) plus monthly performance bonuses
  • Paid training (12 weeks)
  • Relocation package for EU candidates: flight, 2 weeks hotel, airport pickup, and assistance with housing search
  • Health insurance and legal/additional benefits
  • Clear career progression opportunities within an international company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
German C2English B2
Soft Skills
customer serviceproblem-solvingcommunicationflexibilitydocumentationfollow-upcustomer satisfaction
Certifications
EU passportvalid work permit