German Customer Support Specialist
Cross Border Talents
full-time
Posted on:
Location Type: Remote
Location: Greece
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About the role
- Manage incoming inquiries via phone, email, and chat.
- Provide clear and accurate information regarding products and services.
- Resolve customer issues promptly and professionally.
- Escalate complex cases to appropriate teams when necessary.
- Record all interactions in internal systems to maintain accurate customer records.
- Meet quality and performance KPIs to ensure a high level of service.
- Deliver a positive and consistent experience for every customer interaction.
Requirements
- Native or fluent German (C1–C2 level) and good command of English (B2 or higher).
- Strong verbal and written communication skills, coupled with effective problem-solving abilities.
- Ability to work in a 24/7 rotational shift environment.
- A passion for providing excellent customer service.
- EU citizenship or valid Greek work authorization.
- Previous customer service experience is a plus.
Benefits
- Paid training and structured onboarding process
- Opportunities for professional development and advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong verbal communicationstrong written communicationproblem-solvingcustomer serviceability to work in a 24/7 environment