Cross Border Talents

German Customer Service Advisor – On-Site in Athens

Cross Border Talents

full-time

Posted on:

Location Type: Remote

Location: Greece

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About the role

  • Provide high-quality customer support via phone, email, and chat
  • Handle inquiries professionally and efficiently
  • Resolve customer issues while ensuring a positive experience
  • Document interactions accurately in internal systems
  • Follow KPIs, quality standards, and company procedures
  • Collaborate with internal teams for escalations when required

Requirements

  • German B2+ level (spoken and written)
  • English B1+ level for internal communication
  • Strong communication and customer-focused mindset
  • Previous customer service experience is an advantage, not mandatory
  • EU passport or valid Greek work authorization
  • Willingness to relocate to Greece or work remotely from within Greece
Benefits
  • Stable full-time employment
  • Paid professional training
  • Private health insurance
  • Performance bonuses
  • Modern workplace environment
  • International and multicultural team
  • Long-term career development opportunities
  • Relocation Package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communicationcustomer-focused mindsetprofessionalismefficiencyproblem-solvingcollaboration
Certifications
EU passportvalid Greek work authorization