Customer Service Representative, Polish Speaking
Cross Border Talents
full-time
Posted on:
Location Type: Remote
Location: Greece
Visit company websiteExplore more
Salary
💰 €15,400 per month
About the role
- Provide empathetic, accurate, and timely support to the users.
- Stay informed about the products and community standards to offer effective solutions.
- Make thoughtful decisions while advocating for the community's best interests.
- Investigate and resolve user issues, including account support requests and reports of abusive content.
- Respond to inquiries with speed, quality, and empathy.
- Use your market-specific knowledge to identify scalable improvements in user support.
- Analyze data to enhance user experience and improve workflows.
- Enforce Terms of Use by monitoring and addressing abuse reports.
- Spot trends and escalate complex issues to the global team when necessary.
Requirements
- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Polish (C1-C2) and English (B2)
- A proactive attitude with a bias toward doing what's right for the community.
- Attention to detail and a results-driven mindset.
- Ability to analyze data and identify trends to enhance workflows.
- Familiarity with products and community standards (training will be provided).
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysistrend identification
Soft Skills
empathyinterpersonal skillscommunicationproactive attitudeattention to detailresults-driven mindset