Customer Support Specialist
Cross Border Talents
full-time
Posted on:
Location Type: Remote
Location: Greece
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Salary
💰 €1,100 - €1,500 per month
About the role
- Assist French-speaking customers via phone, email, and chat
- Provide quick and accurate solutions with a friendly, empathetic approach
- Help customers resolve service- or account-related issues
- Update and manage information in internal systems
- Collaborate with the team to ensure an optimal customer experience
Requirements
- French (C2 or higher)
- English (minimum B2)
- Experience in customer support
- Ability to resolve service- or account-related issues
- Strong written and verbal communication skills
Benefits
- Monthly bonus up to 10% based on performance
- 13th and 14th month salary payments (annual)
- Legal supplements: Night hours (22:00–06:00): +25% on base hourly wage
- Sundays and public holidays (if included in schedule): +75% on base hourly wage
- Paid training with certified instructors
- Free online Greek language courses
- Health insurance + additional employee discounts
- Modern office with relaxation areas and an international atmosphere
- Internal growth opportunities and career development
- Company events, team building, and social initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathycommunicationcustomer supportproblem-solvingcollaboration