Customer Experience Specialist
Cross Border Talents
full-time
Posted on:
Location Type: Hybrid
Location: Clermont-Ferrand • Greece
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Salary
💰 €1,100 - €1,500 per month
About the role
- Assist French-speaking customers via phone, email, and chat
- Provide quick and accurate solutions with a friendly, empathetic approach
- Help customers resolve issues related to services or accounts
- Update and manage information in internal systems
- Collaborate with the team to ensure an optimal customer experience
Requirements
- French-speaking professionals
- Experience in customer support
- Strong written and verbal communication skills
- Familiarity with internal systems
- Ability to work independently
Benefits
- Monthly bonus up to 10% based on performance
- 13th and 14th month salaries paid annually
- Legal supplements: Night hours (22:00–06:00): +25% on base hourly wage
- Sundays and public holidays (if included in the schedule): +75% on base hourly wage
- Relocation package (for candidates residing in the EU, for on-site positions): Flight to Greece, 2 weeks hotel accommodation upon arrival, airport welcome service, real estate agency fees covered, assistance finding comfortable and accessible housing
- Paid training with certified instructors
- Free online Greek language courses
- Health insurance + additional employee discounts
- Modern office with relaxation areas and an international atmosphere
- Internal growth opportunities and career development
- Company events, team building, and social initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathycommunicationproblem-solvingcollaborationindependence