Criteria Corp

Enterprise Account Manager

Criteria Corp

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Own end-to-end renewal and expansion process within assigned enterprise accounts, driving GRR and NRR attainment.
  • Develop multithreaded relationships with senior stakeholders across HR, Talent, and Business Operations.
  • Identify whitespace and expansion opportunities across Criteria’s product suite (e.g., Interview Intelligence, Develop, Cognitive and EI Assessments).
  • Collaborate cross-functionally with Product, Customer Success, and Solutions teams to deliver customer outcomes and advocate for client needs.
  • Maintain accurate forecasting and pipeline hygiene within Salesforce; partner with leadership to ensure predictable revenue.
  • Lead business reviews, present ROI and usage insights, and negotiate renewals or upsells in collaboration with legal and finance.

Requirements

  • 5+ years in Account Management or Enterprise Customer Success within SaaS; experience in HR Tech or Talent Solutions a plus.
  • Proven track record of achieving renewal and expansion quotas in complex, multistakeholder environments.
  • Consultative selling and negotiation skills, with experience navigating procurement.
  • Strong business acumen and ability to articulate ROI to executive audiences.
  • Growth-oriented mindset with accountability for both customer success and commercial outcomes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementEnterprise Customer SuccessSaaSConsultative SellingNegotiationForecastingPipeline ManagementROI Analysis
Soft Skills
Relationship BuildingCommunicationBusiness AcumenGrowth MindsetAccountability