Crisp Professional Development

Director of Operations

Crisp Professional Development

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Lead

About the role

  • Team Leadership: Oversee and manage the operational teams, including onshore and offshore staff, ensuring alignment with the firm's goals.
  • Process Development: Create and implement effective processes and standard operating procedures to enhance operational efficiency.
  • KPI Management: Develop and monitor key performance indicators to track progress and identify areas for improvement.
  • HR Responsibilities: Manage employee relations, support career path development, and oversee HR-related tasks.
  • Vendor Management: Handle all vendor contracts and relationships, ensuring alignment and value for the firm.
  • Offshore Team Management: Lead and manage the offshore team, ensuring clear communication and efficiency across borders.
  • Operational Strategy: Collaborate with leadership to support the firm's strategic objectives and growth initiatives.
  • Travel Coordination: Coordinate occasional travel to Latin American locations to support team integration and collaboration.

Requirements

  • Experience Required: Minimum of 2-3 years in operations or a similar role, preferably within a legal or professional services environment.
  • Leadership Skills: Proven ability to lead and manage diverse teams, including international teams, with a focus on outcomes.
  • Strategic Thinking: Strong problem-solving skills with a solution-focused mindset and capability to develop and implement strategic initiatives.
  • Communication: Excellent verbal and written communication skills to navigate complex team dynamics and support effective collaboration.
  • Tech Proficiency: Familiarity with Office 365 and phone systems like Capture Now. Interest in AI integration is a plus.
  • No-Drama Policy: Candidates must exhibit a maturity level that supports a drama-free, respectful workplace.
  • Self-Motivated: Demonstrated ability to work independently and proactively, especially in a fast-paced environment.
Benefits
  • Flexible Work Environment: Hybrid schedule with flexibility to work remotely or on-site. Based near New York and willing to travel to New York as needed.
  • PTO Plan: 18 days of paid time off to support work-life balance.
  • Travel Opportunities: Occasional travel to Latin America to engage with international teams.
  • Competitive Salary: We are committed to offering competitive compensation that aligns with the expertise and experience our candidates bring to the table.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process developmentKPI managementvendor managementteam managementoperational strategystrategic initiatives
Soft Skills
team leadershipcommunicationproblem-solvingself-motivatedsolution-focused mindset