Learning and Engagement Manager
Crisis Text Line
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Salary
💰 $80,000 - $85,000 per year
About the role
- Provide strategic direction and prioritize initiatives to ensure learning and engagement programs advance organizational goals and volunteer impact
- Lead and support Program Leads by setting clear expectations, fostering professional growth, and driving high-performing team outcomes
- Oversee program operations and measure impact to ensure continued education offerings scale effectively across the full volunteer lifecycle
- Bring deep expertise and a thoughtful perspective in community education, volunteer engagement, or learning program design to shape innovative and meaningful experiences
- Guide the development of differentiated learning and engagement pathways that meet the needs of volunteers at varying stages of tenure, skill, and involvement
Requirements
- 5+ years of experience in learning, community education, customer education, enablement, or engagement programs
- 2+ years of people management experience, with a proven ability to coach, prioritize, and drive performance
- Demonstrated success building and delivering learning or engagement programs end-to-end, including ongoing education, cohort-based learning, or events
- Strong ability to translate feedback and organizational priorities into scalable programs
- Experience operating in ambiguous, fast-moving environments and building new functions or initiatives
- Proven cross-functional partnership experience (e.g., Ops, Product, Clinical/SMEs, Marketing)
- Clear point of view on community engagement and learner experience; comfortable making tradeoffs and decisions
- Ability to operate as a player-coach, balancing strategy with hands-on execution
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
learning program designcommunity educationcustomer educationengagement programscohort-based learningprogram operationsperformance measurementscalable programsinitiative developmenteducation offerings
Soft Skills
strategic directionpeople managementcoachingprioritizationdriving performancecross-functional partnershipdecision makingadaptabilitycommunicationteam leadership