CRIO

Engineering Manager

• Manage day-to-day development operations
• Facilitate cross-team collaboration
• Remove blockers for engineering teams
• Conduct regular performance reviews
• Build and mentor high-performing teams
• Maintain technical oversight across teams
• Establish and track meaningful engineering metrics

General

• Design and implement comprehensive new hire training courses tailored to various roles and responsibilities.
• Establish role-specific training programs to support employee growth and skill development.
• Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices.
• Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement.
• Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of our AI search functionality over time.

Training and Development Lead

Collections

• Manage process for collecting customer payments per invoice terms
• Handle inbound and outbound e-mail and call communications
• Establish relationship with customers to ensure timely payment of invoices
• Understand and be able to explain contract pricing and billing practices
• Process and review account adjustments
• Reduce delinquency rate for customers
• Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
• Provide exceptional customer service by addressing client concerns and resolving disputes
• Utilize tools to organize and report on collection activity

Billing and Collections Associate

Project Manager

• Develop and Lead Clinical Trial Delivery Programs: Help to implement best practice work plans for sponsor and CRO-facing implementations, emphasizing clinical trial delivery and tech capability transfer. Support target service levels focused on quality, efficiency, and client satisfaction. Contribute to RFP responses and guide product roadmap decisions. Surface and expand on strategic vendor partnerships and identify essential integrations for a seamless end-to-end clinical trial workflow.
• Help to continue to establish a Site Selection Program: Promote CRIO’s Site Directory as a site selection and performance evaluation tool. Support a data-driven service to assist sponsors in identifying top-performing CRIO sites. Define and monitor key performance metrics to measure site success.
• Serve as a Clinical Project Manager: Support existing SPMs in day to day tasks and assist with larger project management as needed. Lead project execution by collaborating with clients to understand project needs, strategies, and deliverables. Guide clients through CRIO platform implementation, process changes, and operational enhancements. Address client concerns, manage escalations, and ensure high client satisfaction throughout the project lifecycle.
• Drive Team Productivity and Efficiency: Contribute to project staffing, progress monitoring, and workload management to ensure timely and budget-conscious delivery. Collaborate with senior management to prioritize deliverables for multiple concurrent projects. Interface with internal teams and external vendors (IRT, eCOA, labs) to ensure seamless project execution. Assess CRIO’s service level offerings and propose enhancements for better efficiency and quality.
• Support Sales and Marketing Efforts: Partner with sales and marketing to develop and deliver compelling capabilities presentations. Act as a CRIO representative at professional meetings, promoting CRIO’s vision and offerings.
• Contribute to Organizational Development: Continuously explore ways to improve departmental processes and cross-departmental collaboration. Take on additional responsibilities as necessary to support organizational growth.
• Maintain Industry Knowledge: Stay updated on clinical research trends, client needs, and regulatory developments. Participate in company-sponsored training to enhance technical and industry expertise.

Sponsor Project Manager

Community Manager

• Own the relationship with newly enrolled CRIO Site Partners, guiding them through the onboarding process from contract execution through launch.
• Evaluate Partners against qualification requirements, ensuring they meet CRIO’s standards and are well-prepared to deliver value to CRIO clients.
• Ensure Partners are fully set up in the in-app Partner Directory with accurate, complete, and compelling profiles.
• Educate Partners on program benefits, expectations, and best practices for maximizing their participation in the CRIO ecosystem.
• Execute the entirety of the onboarding progress and maintain accurate records of Partner status and activity.
• Identify and resolve onboarding obstacles independently, while also collaborating with internal teams as needed.
• Drive the execution of Partner integration activities in collaboration with technical support, including sandbox environment setup, API provisioning, and communicating integration requirements and expectations.
• Serve as an ongoing resource for CRIO Partners, responding to questions, requests, and issues in a timely and professional manner.
• Maintain regular touchpoints with Partners to assess satisfaction, gather feedback, and proactively identify opportunities to strengthen the relationship.
• Direct Partner engagement and flag renewal risks or disengaged accounts to the Associate Director.
• Drive collaboration with internal teams (Marketing, Product, Customer Success) to fulfill Partner requests and resolve issues.
• Work with Partners to develop and execute co-marketing activities that drive visibility and ROI, including email features, social media spotlights, blog content, and webinar opportunities.
• Partner with the CRIO Marketing team to ensure Partner content is on-brand and integrated into the broader CRIO marketing calendar.
• Measure co-marketing activity and outcomes, and share results with Partners to demonstrate program value.
• Encourage Partners to contribute educational best practice content for CRIO clients.
• Play a key role in the planning and execution of CRIO’s annual user conference (CRIO Connect Conference), assisting with logistics, communications, and on-site coordination.
• Facilitate Partner participation in the conference, including booth assignments, speaking opportunities, and sponsorship fulfillment.
• Orchestrate pre- and post-conference communications, attendee engagement, and follow-up activities.
• Drive identification and outreach to potential conference sponsors and participants.
• Attend industry events and conferences to network with CRIO clients, represent the Partner Program, and identify potential new Partners.

Community Engagement Specialist

QA Engineer

• Develop, maintain, and execute detailed test plans, test cases, and test scenarios with a strong focus on manual validation of complex features and workflows
• Perform thorough manual testing, including functional, integration, and end-to-end validation across all stages of the SDLC (Dev, QA, UAT, Production)
• Conduct in-depth exploratory testing to uncover edge cases, usability issues, and gaps not covered by predefined test cases
• Own and execute manual regression test suites to ensure stability of existing functionality, with a focus on high-risk and business-critical areas
• Possess knowledge to navigate data and backend processes using SQL queries, ensuring accurate data flow and system behavior
• Perform manual API testing using tools such as Postman to validate request/response structures, error handling, and data consistency
• Identify, document, and track defects with clear, detailed reproduction steps, severity/priority assessments, and expected vs. actual outcomes
• Collaborate with developers to drive timely resolution
• Work closely with Product, Engineering, and other stakeholders to clarify requirements, refine acceptance criteria, and ensure test coverage aligns with business needs
• Support release activities by executing pre-release, and post-deployment validation testing to ensure production readiness
• Identify opportunities to enhance manual testing practices, test coverage, and QA processes
• Contribute to documentation and mentor junior QA team members on testing techniques and best practices
• Ensure all testing activities and documentation align with regulatory requirements, including data integrity, audit trails, and validation standards in clinical research software

Engineering Manager

Training and Development Lead

Billing and Collections Associate

Sponsor Project Manager

Community Engagement Specialist

Software QA Engineer II