CRIO

Business Development Rep

• Identify and qualify potential leads, outbound and inbound, by phone, email, social media messaging, and other media as they are made available
• Manage a sales pipeline, including qualification, pricing, contract negotiation, forecasting, and closing opportunities, won and lost
• Meet or exceed monthly and quarterly targets for capabilities demonstrations, proposals sent, and won new business
• Become a Subject Matter Expert understanding our products, the impact of our service on our customers’ business, and insights that will make our customers more successful in their business
• Develop and maintain relationships with prospects, key clients, and stakeholders, including clinical research sites and academic institutions
• Utilize CRM software to track and manage sales activities and document customer interactions
• Stay up to date with industry trends, market conditions, and competitors’ offerings to effectively position our products and services
• Continuously develop sales skills and product knowledge through training, workshops, and self-learning to enhance sales performance
• Collaborate with cross-functional teams, including marketing, product management, and engineering, to ensure that customer needs are met or exceeded
• Develop and execute sales strategies and plans to drive customer satisfaction

Business Development Manager

• Identify and qualify potential leads
• Conduct preliminary research to understand a prospective customer
• Effectively communicate product value to prospects
• Actively follow up with prospects to nurture relationships
• Meet or exceed monthly and quarterly targets
• Collaborate with the sales team to develop and execute sales campaigns
• Utilize CRM software to track and manage sales activities
• Stay up to date with industry trends
• Continuously develop sales skills and product knowledge

Business Development Representative

Product Manager

• Work with engineering to visualize and deliver solutions that fulfill the product vision and encompass requirements.
• Develop, adapt, and facilitate the scrum framework throughout the product lifecycle, managing the backlog and leading release plans.
• Actively engage with other product owners and scrum masters to develop comprehensive product development strategies.
• Prioritize and manage the backlog of user stories and defects, ensuring meaningful, realistic, and attainable work for development teams.
• Plan, coordinate, and document development activities for large-scale, high-visibility projects, adapting to varying scopes.
• Facilitate communication of sprints, releases, issues, and relevant information to stakeholders.
• Evaluate activities for maximum business value and make strategic decisions during sprint planning.
• Develop and maintain positive relationships with steering committees, sponsors, customers, functional managers, and project teams.
• Empower scrum teams with clear goals, driving sustainable maximum velocity and addressing concerns during sprints.
• Collaborate with development teams to commit backlog items to sprints and participate in post-live retrospectives to identify improvement areas.
• Champion the value of product releases at the team level and ensure stakeholder alignment on objectives, scope, and deliverables.

Product Owner

Operations

• Serve as the primary point of contact and trusted advisor for sponsor organizations throughout the Central eSource project lifecycle.
• Lead structured discovery and requirements-gathering sessions with sponsor stakeholders to define project scope, workflow expectations, and integration requirements.
• Drive ongoing sponsor discussions to surface change requirements, resolve blockers, and maintain project momentum.
• Proactively identify when sponsor decisions require escalation and ensure the appropriate CRIO leadership is engaged at the right moments.
• Represent CRIO in sponsor-facing discussions requiring high-level operational insight, maintaining confidence through clear and professional communication at all stages.
• Serve as the operational lead across all active and planned studies within assigned sponsor organizations.
• Standardize workflows, templates, documentation, and communications across a sponsor’s study portfolio.
• Lead, guide and support Lead Enterprise Study Managers (LESMs) and Enterprise Study Designers (ESDs) with operational guidance and prioritization alignment across competing timelines.
• Proactively manage timelines and deliverables, ensuring on-time execution across the sponsor portfolio.
• Define and document operational workflows, data capture logic, integration touchpoints, and role-based access structures for each sponsor project.

Enterprise Solutions Lead – Study Operations

Designer

• Utilize protocols, eCRF guidelines, pharmacy manuals, lab manuals, and other source documents to produce comprehensive builds for clients.
• Interpret Clinical Trial Agreements and budgets for configuration in the CRIO finance module.
• Design visit schedules and procedures for CTMS-only studies.
• Complete client-requested edits and customizations.
• Provide quality control reviews of client-built eSource and budget templates.
• Manage complex trials to ensure all data is captured appropriately.
• Modify standard templates to comply with protocol requirements.
• Complete assignments on time.
• Mentor and train current and new CRIO employees.

Study Design Specialist

Director

• Manage and develop a team of three test automation engineers, providing clear goals, regular feedback, and career growth opportunities
• Define team standards, tooling, and engineering practices for test automation
• Mentor engineers across skill levels and identify opportunities to grow the team's technical capabilities over time
• Own and drive the test automation roadmap in partnership with the VP of Engineering
• Lead the design and evolution of automation frameworks, infrastructure, and CI/CD integration across the platform
• Establish coverage standards and ensure alignment between automation investment and product risk
• Manage the relationship with an external test automation partner responsible for restructuring CRIO's automation framework
• Evaluate architectural deliverables, enforce milestone accountability, and escalate risks proactively
• Partner with application engineering teams to triage coverage gaps and align testing priorities with product risk
• Collaborate with the Director of Quality to develop and execute unified, holistic automated and manual testing strategies, reduce duplication, and ensure consistent standards across the quality function
• Contribute to engineering planning, sprint reviews, and architectural discussions as a quality advocate

Director of Software Quality

Product Designer

• Lead user research initiatives, including interviews, usability testing, and analysis, translating findings into actionable design decisions
• Lead the design process from initial concept through final delivery, producing wireframes, user flows, prototypes, and high-fidelity mockups that clearly communicate intent to both stakeholders and engineers.
• Apply and actively contribute to the design system, ensuring visual and interaction consistency, scalability, and reusability across the product portfolio.
• Design for accessibility and champion inclusive design practices throughout the product development lifecycle.
• Present and articulate design decisions clearly to stakeholders at all levels.
• Work closely with engineers to ensure design intent is faithfully implemented, participating in sprint ceremonies as needed.