CRIO

Product Manager

• Own the product strategy for the EDC, eSource, and Integrations portfolio
• Build, lead, and grow a high-performing team of product owners
• Lead product planning and execution across each team in close partnership with the engineering manager
• Represent the product strategy to executive leadership, the board, and enterprise sponsors
• Serve as the internal expert on the sponsor EDC landscape and eClinical integration standards
• Partner with senior leadership to define, quantify, and track the KPIs
• Build and maintain strategic relationships with Engineering, Sales, Marketing, and Customer Success
• Partner closely with design to ensure product requirements for each team's experience are clear
• Lead adoption of new integration capabilities
• Oversee prioritization frameworks and backlog governance across each team
• Identify, communicate, and mitigate product, technical, and compliance risk

Director of Product

Operations

• Own the operational strategy for all enterprise sponsor programs including Lilly, ICON, Moderna, and future enterprise accounts
• Partner with Sales and Executive Leadership to support enterprise deal strategy, solution design, and expansion planning
• Define scalable Central eSource operating models across sponsor organizations
• Own delivery across all active and planned studies within enterprise sponsor portfolios
• Ensure consistency in execution, timelines, and quality across all sponsor engagements
• Establish standardized workflows, templates, and delivery frameworks across sponsors
• Drive visibility through executive level reporting on portfolio health, risks, and performance
• Own the clinical data framework for all sponsor programs, ensuring alignment with industry standards and sponsor expectations
• Oversee alignment of eSource data with EDC systems, ensuring accurate, complete, and compliant data transfer
• Lead coordination across Sponsor Operations, Central eSource design, Data Migration, Product, Engineering, and Customer Experience teams

Senior Director – Sponsor Operations

• Lead the overall strategy and execution of CRIO’s Sponsor Operations function, overseeing delivery across all enterprise and strategic sponsor programs.
• Establish and enforce operational standards, ensuring all sponsor projects adhere to CRIO’s quality, efficiency, and compliance expectations.
• Translate organizational goals into measurable outcomes, defining KPIs and success metrics for sponsor delivery performance, client satisfaction, and scalability.
• Partner with executive leadership to align sponsor operations with company growth, product roadmap, and market positioning.
• Oversee multiple enterprise sponsor portfolios, ensuring programs are delivered on time, within scope, and with high quality.
• Supervise and mentor Sponsor Program Managers in managing end-to-end delivery, risk mitigation, and escalation management.
• Ensure consistent study execution by aligning Central eSource design, Implementation, and Site Enablement, and Sponsor Project Manager teams under shared delivery frameworks.
• Drive continuous improvement through standardized documentation, operational playbooks, and cross-functional reporting systems.
• Develop scalable delivery models, workflow frameworks, and SOPs that enhance consistency across sponsor engagements.
• Identify process bottlenecks and lead strategic initiatives to optimize handoffs between functional areas (Product, Engineering, CX, and Data).
• Champion automation and tooling initiatives that improve visibility, accountability, and client transparency.
• Manage and optimize resource allocation across study operations functions to meet demand and delivery targets.
• Serve as the senior escalation point for enterprise sponsor relationships, driving resolution and ensuring a best-in-class client experience.
• Collaborate with Product and Engineering to translate enterprise feedback into roadmap priorities and platform enhancements.
• Partner with the Data and Analytics teams to define sponsor reporting standards and provide visibility into key operational metrics.
• Represent Sponsor Operations in strategic client meetings, governance sessions, and executive reviews.
• Lead, mentor, and develop a high-performing Sponsor Operations team focused on collaboration, accountability, and growth.
• Create clear competency frameworks and progression paths for Sponsor Operations roles (PMs, Operations Leads, Study Managers, and Team Leads).
• Foster a culture of continuous improvement, empowering teams to innovate and refine delivery approaches.
• Partner with HR and Learning teams to build onboarding, training, and certification programs for sponsor delivery excellence.

Director of Sponsor Operations

Engineering Manager

• Manage day-to-day development operations
• Facilitate cross-team collaboration
• Remove blockers for engineering teams
• Conduct regular performance reviews
• Build and mentor high-performing teams
• Maintain technical oversight across teams
• Establish and track meaningful engineering metrics

General

• Design and implement comprehensive new hire training courses tailored to various roles and responsibilities.
• Establish role-specific training programs to support employee growth and skill development.
• Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices.
• Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement.
• Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of our AI search functionality over time.

Director of Product

Senior Director – Sponsor Operations

Director of Sponsor Operations

Engineering Manager

Training and Development Lead