Training and Development Lead

CRIO

Training and Development Lead at CRIO, creating impactful training materials for customer experience and sales teams. Focused on enhancing onboarding processes and product launches in clinical trials.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $80,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Design and implement comprehensive new hire training courses tailored to various roles and responsibilities.
Establish role-specific training programs to support employee growth and skill development.
Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices.
Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement.
Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of our AI search functionality over time.

Requirements

What you’ll need

Bachelor’s degree in a relevant field such as Education, Business, or a related discipline.
Proven experience in instructional design, training, or documentation management within the health tech, clinical research, or SaaS industry.
Proficiency in using content management systems, Confluence, and other knowledge-sharing tools.
Experience in documentation internationalization and adaptation for multilingual or global audiences is a plus.
Excellent project management skills, including the ability to manage multiple priorities and meet deadlines.
Strong interpersonal and communication skills for cross-functional collaboration.
Experience with Articulate Rise, Camtasia, and LMS Administration preferred.
WordPress experience helpful, but not required.
Hands-on experience using AI tools to support instructional design, including drafting course content, generating assessments, creating training videos, or building interactive learning experiences.
Familiarity with applying AI to streamline documentation workflows and improve knowledge base searchability and accuracy.

Benefits

Comp & perks

Work from anywhere
Unlimited PTO
401k company match
Healthcare
Dental
Vision (Company Paid 100%)
Life insurance
Professional development
Work From Home Expense Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designtraining developmentdocumentation managementproject managementcontent management systemsdocumentation internationalizationAI tools for instructional designcourse content draftingassessment generationinteractive learning experiences

Soft Skills

interpersonal skillscommunication skillscross-functional collaborationability to manage multiple prioritiesmeeting deadlines