Cribl

Senior Technical Support Engineer

Cribl

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

Distributed SystemsLinux

About the role

  • Develop a deep technical understanding of Cribl Stream and our other products
  • Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
  • Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
  • This position will require stand-by, on-call, or off-hours duties

Requirements

  • BS degree in Computer Science or similar degree, or equivalent work experience
  • 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
  • Advanced experience with Linux and networking
  • Basic knowledge of Regex
  • Passionate about working on complex technical issues
  • Expert-level troubleshooting, problem-solving skills, and critical thinking
  • Excellent client-facing skills, excellent written and verbal communication skills
Benefits
  • Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxnetworkingRegextroubleshootingproblem-solvingcritical thinking
Soft Skills
client-facing skillswritten communicationverbal communication
Certifications
BS degree in Computer Science